Senior Associate, Inbound Operations
About The Position
At Brooklinen, operational excellence begins long before a product reaches our warehouse. We’re looking for a Senior Associate, Inbound Operations, to take ownership of our First Mile operations — helping ensure inbound shipments move efficiently, reliably, and on time from origin to destination. Reporting to the Senior Director, Operations, this is a hands-on role with meaningful ownership across our inbound freight network. You’ll work closely with freight forwarders, customs brokers, and 3PL partners, while partnering cross-functionally with Planning, Production, and Operations to bring clarity, alignment, and momentum to how products move through our network. This role is a strong fit for someone with a foundation in supply chain and inbound logistics who is excited to take ownership, solve problems thoughtfully, and contribute to building operations that scale with the business.
Requirements
- Bachelor’s degree
- 3+ years of experience in inbound operations, supply chain, or logistics, with direct ownership of inbound freight
- Experience working with freight forwarders, customs brokers, and 3PL partners
- Proficiency in NetSuite or a comparable ERP system
- Strong Excel skills and comfort working with data
- Excellent organizational skills and ability to manage multiple workflows simultaneously
- Clear and confident communicator, comfortable managing both internal and external stakeholders
- Self-directed and solutions-oriented, with the ability to operate independently
- Interest in improving processes and building more efficient ways of working
Nice To Haves
- Experience in e-commerce or direct-to-consumer environments
- Familiarity with multiple freight modes (ocean, air, ground)
- Experience across transpacific and transatlantic shipping lanes
- Exposure to freight visibility or supply chain workflow tools
Responsibilities
- Own end-to-end inbound shipment execution, from booking through final warehouse receipt
- Ensure shipments are delivered accurately, on time, and aligned to business priorities
- Serve as the primary point of contact for freight forwarders, customs brokers, and 3PL partners
- Build strong working relationships while holding partners accountable to SLAs
- Coordinate inbound scheduling and receiving flow with 3PL partners
- Maintain accurate shipment visibility across systems and ensure data integrity
- Reconcile warehouse receipts and resolve discrepancies independently
- Own weekly reporting and monthly freight KPIs, surfacing insights to support decisions
- Monitor inbound flow across freight modes, identifying risks early
- Take proactive steps to resolve issues and keep shipments moving
- Partner with Planning, Merchandising, and Production to align on priorities, timelines, and vendor readiness
- Communicate clearly on shipment status, delays, risks, and tradeoffs
- Lead and contribute to initiatives that improve visibility, reduce manual work, and support scale
- Help build more efficient, scalable ways of working across inbound operations
Benefits
- Up to 100% medical, dental, and vision coverage (employee-only)
- Fertility & family-building support (up to $20,000 lifetime)
- 401(k) with a 4% company match
- 16 weeks fully paid parental leave
- 20 vacation days (25 after 5 years) plus year-round Summer Fridays
- Hybrid work schedule with two core in-office days (Tues–Thurs)
- Remote Thanksgiving week and remote last week of December
- Up to four additional remote weeks per year with approval
- 40% employee discount plus seasonal product allowance
- One Medical, Talkspace, and $1,000 per year via Joon for wellness
- One-month paid sabbatical at five years
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Number of Employees
11-50 employees
