Senior Associate, Dasher & Logistics - Delivery Excellence Strategy & Operations

DoorDash USA • Los Angeles, CA

73d

About The Position

The Dasher & Logistics team is responsible for ensuring every delivery is completed with speed, accuracy and a positive Consumer, Merchant and Dasher experience. Our Dasher & Logistics owns initiatives that touch all parts of the Dasher life cycle ranging from supply & demand, cost & quality, Dasher pay, Dasher retention, order batching and beyond. We care about metrics like delivery times, cost per order, dasher compensation, cancellations, missing items and many more!
The Senior Associate, Dasher & Logistics Delivery Excellence Strategy & Operations role is for individuals with an ownership mentality who enjoy tackling complex problems, developing innovative solutions, collaborating across teams, and executing to bring strategies to life.
In this role, you will analyze business performance, identify opportunities for improvement, and work with cross-functional partners (Internally & Externally) to enhance our operations. You will help ensure we deliver a high-quality experience to all sides of our marketplace, balancing efficiency, cost, and stakeholder satisfaction.
You’re excited about this opportunity because you will…
Analyze – Break down data to identify trends, uncover pain points, and get to the lowest level of detail to inform decision-making.
Experiment – Use a data-driven approach and market knowledge to identify opportunities, run tests, and continuously improve our operations.
Influence – Work cross-functionally with teams such as Product, Analytics, Engineering, and Marketing to bring solutions to life.
Grow professionally – Gain exposure to multiple sides of the business, own special projects, and expand your scope over time.

Requirements

• You have 3-4 years of work experience in banking, consulting, business operations, strategy, operations, technology, startups, STEM fields, or related areas.
• You’re analytical – able to structure and execute analysis, identify insights, and make data-driven recommendations.
• You’re proficient in Excel or Google Sheets, have advanced SQL skills, and can manage complex datasets.
• You’re a problem solver – able to translate high-level goals into actionable plans.
• You’re comfortable communicating with stakeholders internally and externally to drive projects forward.
• You’re a self-starter – able to thrive in a fast-paced, evolving environment.
• You have a Bachelor’s degree in a related field.

Responsibilities

• Analyze – Break down data to identify trends, uncover pain points, and get to the lowest level of detail to inform decision-making.
• Experiment – Use a data-driven approach and market knowledge to identify opportunities, run tests, and continuously improve our operations.
• Influence – Work cross-functionally with teams such as Product, Analytics, Engineering, and Marketing to bring solutions to life.
• Grow professionally – Gain exposure to multiple sides of the business, own special projects, and expand your scope over time.

Benefits

• DoorDash cares about you and your overall well-being. That’s why we offer a comprehensive benefits package to all regular employees, which includes a 401(k) plan with employer matching, 16 weeks of paid parental leave, wellness benefits, commuter benefits match, paid time off and paid sick leave in compliance with applicable laws (e.g. Colorado Healthy Families and Workplaces Act). DoorDash also offers medical, dental, and vision benefits, 11 paid holidays, disability and basic life insurance, family-forming assistance, and a mental health program, among others.
• For salaried roles: flexible paid time off/vacation, plus 80 hours of paid sick time per year.
• For hourly roles: vacation accrued at about 1 hour for every 25.97 hours worked (e.g. about 6.7 hours/month if working 40 hours/week; about 3.4 hours/month if working 20 hours/week), and paid sick time accrued at 1 hour for every 30 hours worked (e.g. about 5.8 hours/month if working 40 hours/week; about 2.9 hours/month if working 20 hours/week).

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level