Senior Associate, Client Service

The Bank of New York Mellon•Pittsburgh, PA

36d

About The Position

At BNY, our culture allows us to run our company better and enables employees' growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world's investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide. Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance - and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary. We're seeking a future team member for the role of Senior Associate, Client Service to join our Structured Debt Operations team. This role is located in Pittsburgh, PA. In this role, you'll make an impact in the following ways:

Requirements

Bachelor's degree or the equivalent combination of education and experience is required.
5-7 years of total work experience preferred.
Foundation in transaction banking and product knowledge: Loans, Funds, CLOs, Cash Management, Trades, Payments
Experience in an operational area and/or client services preferred.
Excellent customer focus, time- management and relationship management
Possess excellent interpersonal skills and positive attitude.
Strong analytics skills and detail-oriented.

Responsibilities

Act as clients' service escalation point of contact for day-to-day inquiries and ensuring timely response by adhering to service levels for resolution and provide quality client experience.
Supports clients in addressing and resolving complex operational and technical issues and ensuring requests are executed.
Maintains excellent working relationships with internal teams, identify root causes/area of improvements when resolving client issues and driving implementation of resolutions.
Participates in service initiatives, works closely with teams located in multiple locations globally.
Resolves complex or non-routine client issues or inquires, as needed.
Provides guidance to less experienced team members.
Manages internal activities and initiatives designed to improve the daily operations.

Benefits

BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy.
We provide access to flexible global resources and tools for your life's journey.
Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.

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