Senior Associate, Client Service

NFP•Reston, VA

2d•$70,000 - $80,000

About The Position

The Senior Client Service Associate serves as an experienced client service professional supporting advisor teams and clients through account operations, onboarding, and ongoing maintenance. This role requires strong technical knowledge, excellent client communication skills, and the ability to work independently while ensuring accuracy and timeliness across all custodial work. The Sr. CSA takes full ownership of their responsibilities from initiation through completion.

Requirements

Bachelor's degree, or related experience preferably in finance, economics, or related field
2-5 years of experience in financial services or related field
Strong computer skills including proficiency with Microsoft Office Suite
Experience with CRM systems and custodial platforms required
Excellent organizational and time management skills
Commitment to professional growth and development
Strong client orientation with focus on creating memorable, impactful experiences
High level of professionalism and strong communication skills (verbal and written)
Ability to resolve issues professionally and effectively
Interpersonal savvy and relationship development skills
Exceptional organizational, planning, and prioritization skills
High standards and a sense of urgency in delivering quality work
Ability to handle multiple tasks while maintaining accuracy and meeting deadlines
Strong problem-solving and decision-making capabilities
Advanced technical expertise in relevant systems and custodian platforms
Ability to learn quickly when facing new challenges
Openness to change and continuous improvement
Technology orientation and commitment to incorporating best practices
Mentorship and training skills to develop team members

Responsibilities

Own end-to-end account onboarding, including preparation of Advisory Agreements and custodial account agreements
Manage custodial inquiries and account maintenance through resolution, including complex or escalated matters, retirement coding reconciliations, and general account maintenance
Handle all asset movement requests with clients and at the custodial level from initiation to completion, including checks, wires, ACH, journals
Process retirement account rollovers, reconciliation of transferred assets, and annuity rollovers through completion
Facilitate Separately Managed Accounts and subdocument processing, including client profile sheets and private investment subscription documents
Coordinate offboarding client notifications and manage returned mail/abandoned property accounts
Provide proactive communication with clients and advisor teams throughout all account-related matters, including sensitive or complex client situations
Assure accuracy and timeliness of all custodian work
Develop and maintain deep technical expertise in operational matters
Stay current with custodial bulletins and procedures
Understand and comply with all financial regulations
Maintain high diligence in client privacy and security
Demonstrate expertise in the systems used by the company, such as CRM, custodian websites, and other relevant technological resources
Maintain required logs and supporting documentation for compliance-related purposes
Participate in client meetings within areas of expertise
Provide training and mentorship to new Client Service Associates and Advisor Associates
Provide support to Advisor Associates, Lead Advisors, and Service Advisors
Contribute to process improvement initiatives
Proactively document, develop and improve standard templates, policies, procedures, and materials
Provide input on and encourage adoption of new technology solutions
Contribute positively to office culture, morale, and team collaboration
Escalate issues and requests to appropriate personnel when necessary