Senior Associate, Client Processing

BNY • Lake Mary, FL

7h

About The Position

At BNY, our culture allows us to run our company better and enables employees' growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world's investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide. Recognized as a top destination for innovators and champions of inclusion, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance - and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary. We're seeking a future team member for the role of Senior Associate, Client Processing to join our Structured Debt Client Platform team. This role is located in Lake Mary, FL. In this role, you'll make an impact in the following ways: Provide complex analytics and reporting services, working to improve and automate Client Processing systems Manage User Acceptance testing for projects, change requests and Operation and Maintenance task ensuring thorough execution and documentation in line with internal procedures Oversee defect mitigation processes by ensuring accurate logging of defects, coordinating correction and resolution efforts, and securing proper sign-off for defect closure Manage moderate to complex external client issues and directly advise other organizational units/teams to ensure timely delivery of service or resolution of issues Meet with organizational units/teams to ensure problems and issues are addressed appropriately and resolved in a timely manner Participate in product development, product enhancement, and system testing to ensure accurate and efficient processing of high value transactions Ensure all activities are completed on schedule and in alignment with project timelines

Requirements

• Bachelor's degree or the equivalent combination of education and experience
• 5-7 years of total work experience preferred
• Experience in an operational area and/or client services preferred
• Excellent writing, listening and communication and project management skills preferred
• Should be able to work independently and exercise sound critical thinking judgement
• Ideal candidate should be proficient in Microsoft Excel and Word
• Ability to collaborate effectively with cross-functional teams

Responsibilities

• Provide complex analytics and reporting services, working to improve and automate Client Processing systems
• Manage User Acceptance testing for projects, change requests and Operation and Maintenance task ensuring thorough execution and documentation in line with internal procedures
• Oversee defect mitigation processes by ensuring accurate logging of defects, coordinating correction and resolution efforts, and securing proper sign-off for defect closure
• Manage moderate to complex external client issues and directly advise other organizational units/teams to ensure timely delivery of service or resolution of issues
• Meet with organizational units/teams to ensure problems and issues are addressed appropriately and resolved in a timely manner
• Participate in product development, product enhancement, and system testing to ensure accurate and efficient processing of high value transactions
• Ensure all activities are completed on schedule and in alignment with project timelines

Benefits

• BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy.
• We provide access to flexible global resources and tools for your life's journey.
• Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees