Senior Associate, Certified Used Vehicles

Hyundai Motor Company•Fountain Valley, CA

3d•Onsite

About The Position

At Hyundai, we’ve rethought our business and created cars that combine performance, quality, design and innovation into a complete package. It’s time you rethink what you expect from an employer. At Hyundai, we understand you're not just building a career – you're building a life. We believe in our people and realize that our success is a direct result of our commitment in offering you great opportunities for your career. If you would enjoy working in a dynamic environment and are looking for a chance to become part of a stellar team of professionals, we invite you to apply online today. WORK MODEL#LI-OnSiteWHAT YOU WILL DOThe Sr. Associate, Certified Used Vehicles is responsible for five (5) primary functions within Retail Operations: Reporting, CUV Dealer Support, CUV Inventory Support, CUV / HPP Daily Operations, Systems / Infrastructure Maintenance & Enhancements.HOW YOU WILL MAKE AN IMPACT Compile and produce daily and monthly CUV sales performance reports. Provide ongoing reporting of program performance, identification of development opportunities, and recommendations for improvement. Act as a liaison with other HMA departments regarding the operation of CUV & HPP systems infrastructure. Identify functional issues and opportunities for enhancement. Maintain record of sales objectives by Region and District used to track incentive payments to HMA field personnel. Provide ad hoc reporting and CUV sales administration support for management, regions, and other internal HMA departments as needed. Support includes daily telephone and e-mail contact with HMA Regions, consumers, dealers and other HMA departments. Serve as point-of-contact between Retail Operations and HAEA for project management of systems enhancements. Answer the Hyundai CUV Help Line and assist Dealers and Regional staff with issues related to the program.Assist with the administration of dealer inventory for CUV vehicles. Interact with HomeNet and other vendors when necessary to rectify any inventory issues. Monitor and analyze Vehicle History Report (VHR) issues by working with Carfax to correct data reflected on the VHR and make branding updates. Prepare routine regulatory reporting in response to requests by government agencies. Provide support and report generation for incentive programs to properly track dealer progress and payouts. Manage vendors (define scope and ensure delivery of goods/services, monitor and drive performance, work to raise level of program effectiveness). Recommend and evaluate proposals to improve performance of CUV programs. This is a support position, focused on delivering day to day tasks and analyses with a degree of autonomy while receiving general instructions and supervision. Exercise of discretion and independent judgment directly related to significant management and/or general business operations is not required.

Requirements

Must be a high school graduate.
Four or more years of relevant work experience in the automotive industry.
Experience working in or interfacing with an OEM automotive field organization or retail auto sales preferred.
High degree of computer software proficiency including: Excel, SAP, MS Access, Visual Basic, AS400 and Siebel.
Prior experience with MS Word and Powerpoint at an intermediate level.

Nice To Haves

Bachelor’s degree preferred
Background in warranty, parts & service, vehicle service contracts, and other F&I products is desired.

Responsibilities

Compile and produce daily and monthly CUV sales performance reports.
Provide ongoing reporting of program performance, identification of development opportunities, and recommendations for improvement.
Act as a liaison with other HMA departments regarding the operation of CUV & HPP systems infrastructure. Identify functional issues and opportunities for enhancement.
Maintain record of sales objectives by Region and District used to track incentive payments to HMA field personnel.
Provide ad hoc reporting and CUV sales administration support for management, regions, and other internal HMA departments as needed.
Support includes daily telephone and e-mail contact with HMA Regions, consumers, dealers and other HMA departments.
Serve as point-of-contact between Retail Operations and HAEA for project management of systems enhancements.
Answer the Hyundai CUV Help Line and assist Dealers and Regional staff with issues related to the program.Assist with the administration of dealer inventory for CUV vehicles.
Interact with HomeNet and other vendors when necessary to rectify any inventory issues.
Monitor and analyze Vehicle History Report (VHR) issues by working with Carfax to correct data reflected on the VHR and make branding updates.
Prepare routine regulatory reporting in response to requests by government agencies.
Provide support and report generation for incentive programs to properly track dealer progress and payouts.
Manage vendors (define scope and ensure delivery of goods/services, monitor and drive performance, work to raise level of program effectiveness).
Recommend and evaluate proposals to improve performance of CUV programs.

Benefits

Monthly Hyundai/Genesis vehicle lease allowance (including insurance and maintenance)
Holiday Pay - the company shuts down with pay between Christmas and New Years.
Medical, dental, and vision insurance for you and your family, with employer contributions to Health Savings Accounts
401(k) retirement plan with Employer Match
Additional 401(K) Employer Enhanced Contribution program – eligible after 1 year of employment, in addition to the regular employer matching contribution
Vacation and sick time off
Employer-paid basic life and disability coverage, including Paid-Family Leave.
Mental health, wellbeing, and employee assistance program
Health advocate (support)
Education Reimbursement program: Up to $5,250 per year for employees seeking higher education degrees.
External Training and Development Programs