Senior Associate, Case Management - (Hybrid) - Raleigh, NC

Gainwell Technologies LLC

5d•Hybrid

About The Position

Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development. Summary The role supports the day-to-day operations of the department by managing cases from creation through recovery, validating third-party liability information, preparing legal and claim documentation, and ensuring cases progress efficiently through workflow. This position also provides training and operational support to leadership while maintaining professional communication with attorneys, court staff, healthcare providers, and other stakeholders.

Requirements

Self-starter with strong ability to multi-task, prioritize, and meet deadline-driven demands.
Ability to train, coach, and mentor others effectively.
Professional communication skills with the ability to interact at all levels internally and externally.
Flexible and adaptable in a fast-paced, changing environment.
Ability to handle pressure while managing multiple initiatives simultaneously.
Ability to identify and overcome obstacles.
Enhanced decision making skills

Responsibilities

Support the supervisor in managing daily operational workflows, maintaining procedures, and assisting with day-to-day departmental functions.
Provide training, coaching, and mentoring to staff as appropriate.
Manage cases from creation through recovery, maintaining accurate notes and ensuring timely progression through the case management workflow.
Research and validate third-party liability, probate, and beneficiary asset information through document review and legal research.
Prepare correspondence, liens, claims, and related documentation to advance cases toward recovery.
Negotiate and resolve claim/lien settlements per contract guidelines, process disputes, and collaborate with attorneys and stakeholders.
Maintain professional communication with attorneys, court staff, healthcare providers, clients, and other counterparties, while prioritizing critical deadlines and analyzing case information from multiple sources to support revenue recovery.