Senior Associate, Card Product Small Business

JPMorgan Chase • Wilmington, DE

6d

About The Position

As a Senior Product Associate in our Small Business team, you will be responsible for development and management of innovative, value-add benefits that enhance our customer's experience. As the voice of the Small Business customer, this person is responsible for end-to-end product management—from concept to launch. You will work closely with cross-functional teams, including engineering, design, customer service, marketing and sales, to ensure the successful delivery of new solutions that drive customer value and help achieve business growth.

Requirements

• Minimum 5 years of experience in financial services, digital, product management, or Agile software development.
• Passion for understanding customer needs and building digital products.
• Ability to think strategically and connect details to the bigger picture.
• Proven success in collaborating and influencing decisions with multiple stakeholders.
• Proven track record of managing risk and controls.

Nice To Haves

• Experience in the finance industry including card, digital wallets and/or e-commerce.
• Strong knowledge of APIs, open banking, and engineering practices.
• Master's degree in computer science, Business Management, or a related field.

Responsibilities

• Develop and execute product strategies that align with Small Business Card's vision and goals.
• Conduct market research and analyze customer feedback to identify opportunities for enhancements and new offerings.
• Lead product development initiatives from concept to launch, ensuring timely delivery and high-quality standards.
• Define new features, gather requirements and create user stories for back-end and front-end services.
• Define and monitor performance, identify enhancements and create remediation plans.
• Communicate product vision and updates to internal teams and external partners.
• Manage product backlog, ensure agile metrics, and support production, issue resolution and prioritization.
• Stay informed about industry trends and competitor activities to maintain a competitive edge.
• Collaborate with cross-functional partners to ensure a strong risk and controls environment.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees