Senior Associate – Consumer Card, Product Partnerships
About The Position
Join Chase Branded Card Products team and help shape the future of consumer credit card experiences. Use your expertise to launch new features, build impactful roadmaps, and deliver innovative solutions that set our brand apart in the market. Job Summary: As a Senior Associate in the Chase Branded Card Product team, you will focus on consumer-facing product partnership initiatives, leading launches and building roadmaps that enhance our cardholder experience. You will play a key role in submitting requirements, collaborating with cross-functional teams, and ensuring our products stand out in a competitive landscape. Your work will directly impact how millions of customers experience travel, entertainment, dining, and retail benefits.
Requirements
- Minimum 3 years of experience in consumer-facing product management or business analysis
- Proven track record of supporting or leading product launches and building product roadmaps
- Experience gathering, documenting, and submitting product requirements
- Strong understanding of brand differentiation and customer experience best practices
- Experience working in agile teams, including writing user stories and participating in sprints
- Excellent written and verbal communication skills for cross-functional collaboration
- Highly organized, self-motivated, and able to manage multiple priorities
- Analytical mindset with the ability to use data to inform decisions
- Bachelor’s degree required
Nice To Haves
- Experience with digital or mobile consumer products
- Familiarity with Jira, Confluence, or similar tools
- Experience in go-to-market planning and execution
- Ability to manage multiple projects simultaneously
- Strong stakeholder management and relationship-building skills
- Experience in user-centric design and customer journey mapping
- Background in financial services or credit card products
Responsibilities
- Lead and support consumer-facing product partnership launches from concept through integration and execution
- Build and maintain product roadmaps that align with business and customer needs
- Gather, document, and submit detailed product requirements for new features and enhancements
- Collaborate with marketing, design, engineering, and business teams to deliver seamless product experiences
- Identify and drive opportunities to enhance brand differentiation in the marketplace
- Translate customer feedback and market trends into actionable product improvements
- Write user stories, acceptance criteria, and participate in agile ceremonies
- Support go-to-market planning and ensure successful product rollouts
- Track and report on product performance, adoption, and customer satisfaction
- Ensure compliance with risk, control, and regulatory requirements throughout the product lifecycle
- Foster a culture of innovation and continuous improvement within the team
Benefits
- We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location.
- Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.
- We also offer a range of benefits and programs to meet employee needs, based on eligibility.
- These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
