Senior Associate Business Analyst

ISN Software Corporation•Dallas, TX

14h•Hybrid

About The Position

As a member of ISN’s Products Team, the Senior Associate Business Analyst facilitates the software change requests to ISNetworld applications and technologies and acts as a liaison between the Business teams and the Products team. The Senior Associate Business Analyst represents the “voice of the customer”. The position exposes individuals to the complete Software Development Life Cycle.

Requirements

Bachelor’s degree from an accredited university
2+ years’ experience in a Business Analyst role or similar
1+ years’ experience in project management
Experience in Agile Scrum methodology
Excellent presentation skills with the demonstrated experience in presenting in person to large audiences
Ability to work on multiple tasks simultaneously
Excellent verbal and written communication skills
Employees must be within a commutable distance to the Dallas, TX office. Relocation is required for candidates not already local to the DFW area and ISN will not cover the cost.
Required to be in the office 3 days per week for team collaboration, ISN events, team events, performance reviews, etc.
You will have a 7-week training and 1-week immersion post-training (total of 8-weeks in-person).
Applicants for employment must possess work authorization/right to work without the need for sponsorship by the employer now or in the future.

Responsibilities

Facilitate the software change requests for updates to ISNetworld applications and environments
Collect customer ideas and internal change requests for ISNetworld on the assigned products that align with ISN’s business strategy that allow for future advancement and expansion of usage
Plan for feature releases and communicate across the company
Assist Software Engineering team in understanding the need and request for change
Liaise with Products Owner to develop User Acceptance Criteria for User Stories
Liaise with Products Owner to identify and capture the return on investment (ROI) of projects
Monitor Azure DevOps to ensure that bugs and Product Backlog Items (PBI’s) are tested in a timely manner
Complete meeting notes for applicable stakeholder/project meetings
Complete testing of product updates based on assigned products/tools
Coordinates the release checklist for large product feature releases to customers
Create and maintain Salesforce Knowledge with product business rules and setup guides
Act as a product expert in Usability Group Meetings, Client Round Tables, and Functionality Review customer meetings
Present on new product/functionality offerings to both internal and external customers

Benefits

100% company-paid monthly insurance premiums for employees and dependents
Medical, Dental, Vision, and Life Insurance
Employee assistance program
4% retirement matching
Long-Term & Short-Term Disability Coverage
Paid time off
0-1 year – 15 day (pro-rated first year)
1-5 years – 20 days
5-10 years – 25 days
10+ years – 30 days
Holidays – 13 paid holidays
Monthly cell phone reimbursement
Complimentary parking space or monthly reimbursement for DART public transportation
Team-building activities and events, including quarterly kick-off meetings and community volunteer day
Matching charitable gift program
Professional development & training opportunities
Wellness Program: Focuses on community, financial, mental, nutrition, physical and social health
Business casual, jeans allowed
All benefits are subject to change with notice to the employee