Senior Associate, AO Digital Media Platforms

American Express•New York, NY

40d•Hybrid

About The Position

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. The Amex Offers Digital Media (AODM) is a global organization that sits within US Consumer Services (USCS) and is American Express' marketing services center of excellence with the charter of driving high quality, customer-first marketing that accelerates business growth through optimized go-to-market solutions. Join our dynamic team at AODM Platforms, where our vision is to create seamless, user-friendly colleague journeys to enhance innovative and impactful marketing. We achieve this through cutting-edge technology that's configurable, composable, and automated - all supported by best-in-class product management. As a Senior Associate, you'll report to the Product Owner of Merchant List Exchange (MLE). MLE plays a crucial role in curating targeted lists of merchants to use within marketing Card Member offers such as Amex Offers. You'll be instrumental in managing the issues management process as well as supporting the Product Owner in roadmap delivery.

Requirements

At least 1 year of experience in agile product management or roadmap development, with a competent technical background.
Proven adaptability to changing priorities, multiple demands, ambiguity, and rapid change.
Effective oral and written communication skills with the ability to engage with diverse audiences across Business and Technical teams.

Nice To Haves

Self-starter qualities with strong organizational and time management skills.
Exceptional problem-solving and critical thinking skills with meticulous attention to detail.
A natural inclination to challenge the status quo and a willingness to learn.

Responsibilities

Manage and optimize our incident and production support, as well as prioritization processes.
Collaborate with the Product Owner to establish clear and measurable outcomes and key results (OKRs) with a customer-centric focus.
Work alongside the Product Owner to develop a well-defined product roadmap that takes into account impacts and dependencies.
Partner with customers and engineering teams to ensure roadmaps incorporate partner demand solutions and ongoing product enhancements.
Engage extensively with customers to identify needs, opportunities, gaps, and potential solutions.
Demonstrate your ability to translate business requirements into technical solutions.
Support the execution of the roadmap using agile product development practices.
Plan and conduct User Acceptance and Business Validation Testing.

Benefits

Competitive base salaries
Bonus incentives
6% Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities