Senior Area Manager, Los Angeles and Newport Beach

AvantStay•Los Angeles, CA

5h•$80,000 - $90,000

About The Position

AvantStay delivers world class, authentic, tech-enabled short-term rental (“STR”) group experiences targeted at the millennial generation. We are venture funded and growing rapidly in the explosive $100+ billion dollar STR industry. We deliver a customized end-to-end experience that is tailored just for groups and powered with technology at every layer. As a Senior Area Manager, you will oversee all day-to-day operational activities related to our AvantStay properties in the Los Angeles/Malibu and Newport Beach areas, working cross functionally with the maintenance, housekeeping, and operations teams. This role will require the ability to supervise others and adhere to strict deadlines to ensure guest needs and expectations are met and exceeded. This position requires close proximity to the market with frequent travel among the markets.

Requirements

4+ years of property management experience, with multi-site locations and exposure to working with decentralized teams
3+ years of experience in people management
3+ years of experience working with external stakeholders including vendors and homeowners
Excellent self-management skills, and the ability to prioritize and deliver work to meet tight deadlines and work in a fast paced environment
Intermediate skills in Microsoft Office (Excel, Word & PowerPoint)
Ability and availability to work weekends, holidays, and with an overall flexible schedule to fit current business needs
Ability to spend a majority of working time standing, walking, and driving to properties
Ability to regularly bend at the waist, squat, kneel, climb, carry, reach, stoop, and occasionally push, pull, and lift more than 25 lbs.

Responsibilities

Manage multiple markets consisting of teams of one to ten employees
Direct and delegate responsibilities effectively to local market team members
Serve as the main point of contact to establish and cultivate relationships with the owners of AvantStay properties by effectively communicating with them, reviewing their owner distribution statements, and keeping them apprised of the status of their property.
Supervise the progress and rectification of guest and/or homeowner issues and escalations, ensuring they are resolved within the designated time frame. Monitor the quality of the resolution and taking appropriate actions as needed to ensure guest and homeowner satisfaction.
Supervise and coordinate housekeeping or routine vacation rental maintenance tasks, such as changing linens, moving furniture, changing light bulbs, troubleshooting cable, or addressing wifi issues.
Collaborate with other teams on evaluating maintenance, groundskeeping, and housekeeping operations at each property within your markets.
Carry out essential administrative duties to support daily operations and assign tasks to team members as necessary.
Conduct regular inspections of properties to ensure compliance with AvantStay standards and regulations, as necessary, if market staff are unavailable.
Being part of rotating “On Call” after hours for market support.