Senior Architect - M365

Citizens Bank

40d•Hybrid

About The Position

At Citizens, we’re more than a bank! Here, you’ll experience new things, create new opportunities, think beyond your role and make an impact! By leveraging your technical skills and thirst for innovation, you will produce technologies that will ensure Citizen’s market leadership. We are currently seeking a Solutions Architect who combines technical expertise with strategic thinking to design and deliver scalable, secure, and high-performing solutions leveraging Microsoft 365, Power Platform, and modern integration technologies. This role is ideal for someone who is well-rounded in the M365 tools and products, understands endpoint management (including mobile), and thrives in a collaborative environment where they can influence strategy, mentor teams, and rolling up their sleeves to ensure successful delivery and helping others succeed.

Requirements

Bachelor’s degree in Computer Science, Information Systems, or related field (or equivalent experience).
2–5 years in IT solution design or architecture roles, with at least 1–2 years working with Microsoft technologies.
Knowledge of Microsoft 365 services (Exchange Online, SharePoint Online, Teams, OneDrive, Teams phone) and governance.
Experience with Power Platform usage, Administration and governance frameworks to control the platform (Power Apps, Power Automate, Power BI, Copilot studio, environments).
Proficiency in API design and integration (REST, JSON, Microsoft Graph) and data integration tools.
Infrastructure as Code: Experience with Terraform for provisioning and managing cloud resources.
Endpoint Management Skills: Proficient in utilizing tools such as Microsoft Endpoint Manager (Intune) and managing a variety of operating systems. Experienced in Windows administration, Virtual Desktop Infrastructure (VDI) solutions including Citrix and Azure Virtual Desktop (AVD), Mac OS and Jamf as well as mobile device management.
Understanding of networking, security, and compliance in regulated industries to apply to designs.
Understanding of AWS, Azure, and GCP cloud environments
Understanding of Azure Active Directory / Entra ID, identity management, and SSO.
Over familiarity with DevOps practices and CI/CD pipelines.
Knowledge of data modeling and governance best practices.
Ability to translate business requirements into technical solutions.
Strong communication and stakeholder engagement skills.
Ability to mentor and support delivery teams when needed.
Problem-solving mindset with attention to scalability and performance.

Responsibilities

Solution Design: Identify and deliver outcomes that meet business and technical requirements while balancing objectives and constraints.
Rapid Prototyping: Apply rapid prototyping to validate design concepts, engage stakeholders early, and reduce delivery risk through iterative development.
Collaboration & Mentorship: Partner with product owners, scrum masters, and managers to align on goals, mentor colleagues, assist in road map development, and clarify architectural concepts.
Delivery Support: Provide guidance and occasional hands-on involvement to ensure successful implementation.
Continuous Improvement: Evaluate emerging technologies and recommend adoption where appropriate.