Senior AR Analyst

Marmon Holdings•Addison, TX

About The Position

As a part of the global industrial organization Marmon Holdings—which is backed by Berkshire Hathaway— you’ll be doing things that matter, leading at every level, and winning a better way. We’re committed to making a positive impact on the world, providing you with diverse learning and working opportunities, and fostering a culture where everyone’s empowered to be their best. Job Scope The Senior Accounts Receivable Analyst plays a key role in overseeing and supporting the management of the accounts receivable function, with a strong focus on collections, credit risk management, and process optimization. Reporting to the Senior AR, Collections, and Credit Manager, this position requires a proactive and accountable individual to manage customer accounts, mitigate credit risk, improve collections processes, and ensure compliance. The Senior Analyst will work closely with internal teams and external customers, driving efficiencies while contributing to the financial health of the organization.

Requirements

Bachelor’s degree in Accounting, Finance, Business Administration, or equivalent experience.
At least 6 years of experience in accounts receivable, credit risk management, and collections, with a proven record of improving collections processes and reducing DSO.
Expertise in ERP systems (SAP, Infor/Syteline, etc.) and understanding of financial processes in collections and credit management.
Strong knowledge of the full-cycle accounts receivable process, including collections, dunning, and credit analysis.
Proficiency in accounting principles and financial reconciliation, with the ability to resolve discrepancies.
Advanced Excel skills for data analysis, reporting, and financial modeling.
Excellent communication skills, with the ability to work effectively with customers, teams, and management.
Strong organizational and time-management skills, with the ability to manage multiple priorities and meet deadlines.
Proven ability to manage collections and resolve customer disputes professionally and efficiently.
High attention to detail and accuracy in managing financial data.
Ability to assess credit risk, identify trends, and implement strategies to reduce bad debt.
Proactive, solutions-oriented approach to managing overdue accounts.
Strong interpersonal skills with a focus on maintaining positive customer relationships.
Adaptability to shifting priorities in a fast-paced environment.
Proficiency in Microsoft Office Suite (Excel, Word, Outlook) and experience with transactional systems.
Ability to handle high-pressure situations while maintaining a positive, solution-focused attitude.

Responsibilities

Accounts Receivable & Collections: Manage aged receivables, work with customers to ensure timely collections, and help reduce DSO.
Credit Risk Management: Assist in monitoring customer credit and support decisions to minimize risks and bad debts.
Collections Strategy & Process Improvement: Collaborate on developing collections strategies and improving processes to reduce overdue balances.
Manual Adjustments & Compliance: Process manual receivable adjustments in line with internal controls and company policies.
Reporting & Financial Analysis: Prepare financial reports on receivables and collections performance, offering insights for decision-making.
Customer Account Inquiries & Relationship Management: Address customer concerns on overdue accounts and maintain strong professional relationships.
Dunning & Payment Follow-up: Implement and manage a structured process to follow up on overdue accounts and secure payments.
Payment Methods Optimization: Support efforts to optimize payment methods, minimizing payment-related fees.
ERP System Utilization: Use ERP systems (SAP & SL8) for tracking accounts, processing transactions, and analyzing data.
Cross-Department Collaboration: Work with sales, finance, and other teams to resolve credit issues, payments, and account reconciliations.
Dispute Resolution: Resolve disputes related to billing and payments in collaboration with sales and customer service.
Credit Memo & Refund Management: Investigate and resolve unallocated payments and refund requests, ensuring compliance with company policies.
Collections Insights & Reporting: Provide regular updates on collections progress and suggest improvements.
Documentation & Process Recording: Maintain accurate records for audits and compliance purposes.
Support to Management: Assist the Senior AR and Credit Manager in improving collections processes and maintaining healthy cash flow.
Process Improvement: Identify inefficiencies and suggest solutions to improve collections and accounts receivable processes.
Customer Account Management: Manage customer inquiries related to overdue balances while providing excellent customer service.
Data Accuracy: Ensure customer contact information is accurate and up-to-date in the system.
Time Management & Prioritization: Prioritize tasks and meet deadlines while managing multiple collections-related responsibilities.
Training & Knowledge Sharing: Share best practices with team members and assist in their development.
Decision-Making Under Pressure: Make effective decisions under tight deadlines and high pressure.
Conflict Resolution & Negotiation: Resolve conflicts with customers professionally, preserving relationships and minimizing risks.
Adaptability: Adjust to changing priorities and tight deadlines, ensuring critical tasks are handled efficiently.
Risk Mitigation: Identify and manage credit risks to protect company assets and optimize cash flow.
Problem-Solving: Identify and address process bottlenecks and inefficiencies while maintaining stability in high-stress situations.
Stress Management: Stay calm and professional under pressure, balancing multiple priorities to meet deadlines and ensure accuracy.
Cross-Functional Collaboration: Work with other departments to resolve accounts and improve payment terms under tight deadlines.
Additional Projects: Assist with ad-hoc projects related to collections, credit, and receivables processes.
Other Duties: Perform additional duties as required to support the AR and collections functions.
Managing High-Pressure Situations: Handle stressful situations and challenging accounts with a positive, solution-oriented approach.