Senior Applications Systems Analyst

CLA (CliftonLarsonAllen) • Milwaukee, WI

1d

About The Position

CLA is a top 10 national professional services firm where our purpose is to create opportunities every day, for our clients, our people, and our communities through industry-focused wealth advisory, digital, audit, tax, consulting, and outsourcing services. Even with more than 8,500 people, 130 U.S. locations, and a global reach, we promise to know you and help you. CLA is dedicated to building a culture that invites different beliefs and perspectives to the table, so we can truly know and help our clients, communities, and each other. CLA is growing and seeking to hire an experienced Senior Applications Systems Analyst to join our talented Business Technology Solutions team. The position offers growth, flexibility and a collaborative work environment. This role acts as a significant member of the Practice Application Support team to provide consistent and high-quality IT customer service. They assist with resolving level II and II incident tickets from the Service Desk. They assist in business technology projects by planning, testing, and collaborating with other technology services teams.

Requirements

• 4 years of customer service support experience required.
• 4 years of experience in an area of applications support, SharePoint administration, Helpdesk, desktop management, mobile device, or similar IT experience preferred.
• Bachelor's degree is required.
• Combination of relevant experience, education, and training may be accepted in lieu of degree.
• Knowledge of test planning and test case development and execution

Responsibilities

• Technical Support: Provides support for CLA’s technologies and varied applications. Resolves 2nd and 3rd level requests from the Service Desk. Participates in an on-call rotation to provide 24 hour assistance to the Service Desk.
• Projects: Collaborates and executes CLA sponsored projects such as acquisitions, annual hardware refresh, and site visits. Provides technical expertise in support of testing, requirements definition, and business solutions. Tests critical applications after updates have been applied to analyze for functional success and unforeseen errors. Occasional collaboration with other teams on projects as required.
• Mentorship/Leadership: Acts as escalation point and project reviewer for Analysts. Creates process and technical documentation for new and existing processes, policies, and user guides

Benefits

• Flexible PTO (designed to offer flexible time away for you!)
• Up to 12 weeks paid parental leave
• Paid Volunteer Time Off
• Mental health coverage
• Quarterly Wellness stipend
• Fertility benefits
• health, dental, vision, 401k

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees