Senior Applications Support Analyst

Sanford Health•Time, ND

1d•$29 - $47

About The Position

Sanford Health is one of the largest and fastest-growing not-for-profit health systems in the United States. We’re proud to offer many development and advancement opportunities to our nearly 50,000 members of the Sanford Family who are dedicated to the work of health and healing across our broad footprint. Work Shift: 8 Hours - Day Shifts (United States of America) Scheduled Weekly Hours: 40 Pay starts at $29 and increases by years of applicable experience. The Senior Applications Support Analyst provides mentoring to Application Support staff and promotes team concept. Possesses and maintains a broad knowledge of healthcare information systems and applications. Utilizes analytic skills and experiences to investigate and resolve or escalate support issues. Conducts, supervises and monitors training sessions. Acts as a liaison to assigned leaders and departments as well as providers in order to facilitate optimal use of applications. Researches, analyzes and makes recommendations for application workflow improvements. Establishes and documents standard operating procedures. Monitors the creation and maintenance of support documentation or on-line training courses. Performs installation, conversion, and maintenance of healthcare information system and applications. Works with outside vendors. Works with project leaders using project management principles to achieve specific outcomes. Reports up to date project status to leadership regularly. Resolves technical and functional application issues using analytical skills. Creates and analyzes reports created using various reporting mechanisms. Skillful and flexible at managing change. Project management, critical thinking, problem solving and strong communication skills are essential. Excellent interpersonal, and customer service skills, as well as strong presentation techniques required. Experienced with MS Office software suite. Willing to travel to off-site facilities and training/certification sessions. Advanced knowledge of specific application components. Demonstrates basic knowledge and support of Information Technology Infrastructure Library (ITIL) philosophies in daily work. When applicable, must possess knowledge in state and federal laws, rules and regulations. Sanford is an EEO/AA Employer M/F/Disability/Vet. If you are an individual with a disability and would like to request an accommodation for help with your online application, please call 1-877-673-0854 or send an email to [email protected]. The Sanford organization owns and manages multiple distinct brands, including Sanford Health, Marshfield Clinic, and Good Samaritan, as well as Lewis Drug, Sanford Health Equip, Solutions by Sanford, Great Shots, and Blue Rock Bar & Grill. Sanford Health, the largest rural health system in the United States, is dedicated to transforming the health care experience and providing access to world-class health care in America’s heartland. Headquartered in Sioux Falls, South Dakota, the organization has 53,000 employees and serves over 2 million patients and nearly 425,000 health plan members across the upper Midwest including South Dakota, North Dakota, Minnesota, Wyoming, Iowa, Wisconsin and the Upper Peninsula of Michigan. The integrated nonprofit health system includes a network of 56 hospitals, 288 clinic locations, 147 senior care communities, 4,000 physicians and advanced practice providers and nearly 1,500 active clinical trials and studies. The organization’s transformational virtual care initiative brings patients closer to care with access to 78 specialties. Learn more about Sanford Health’s commitment to shaping the future of rural health care across the lifespan at sanfordhealth.org or Sanford Health News. Good Samaritan, one of the nation’s largest nonprofit providers of senior care and services, is committed to transforming the aging experience through innovation, compassion and personalized care. As part of Sanford Health, an integrated nonprofit health system headquartered in Sioux Falls, South Dakota, Good Samaritan serves 10,000 seniors and offers access to a full continuum of care, including 94 rehabilitation and skilled nursing centers, 56 assisted living and memory care facilities, 44 independent living locations and 37 home health and hospice agencies. The senior care provider delivers services across the upper Midwest, with 70% of residents living in rural communities. Learn more about Good Samaritan’s mission and commitment to delivering high quality senior care in rural America at good-sam.com.

Requirements

Bachelor's degree required. Area of focus in information technology, healthcare, business, or related field preferred.
Three years of relevant experience in application support, hardware or interface preferred.
Project management, critical thinking, problem solving and strong communication skills are essential.
Excellent interpersonal, and customer service skills, as well as strong presentation techniques required.
Experienced with MS Office software suite.
Willing to travel to off-site facilities and training/certification sessions.
Advanced knowledge of specific application components.
Demonstrates basic knowledge and support of Information Technology Infrastructure Library (ITIL) philosophies in daily work.
When applicable, must possess knowledge in state and federal laws, rules and regulations.

Nice To Haves

Experience with OnBase or RightFax highly preferred.
If applicable, Information Technology (IT) certification must be obtained within six months of date of hire and within three attempts of certification testing.

Responsibilities

Provides mentoring to Application Support staff and promotes team concept.
Possesses and maintains a broad knowledge of healthcare information systems and applications.
Utilizes analytic skills and experiences to investigate and resolve or escalate support issues.
Conducts, supervises and monitors training sessions.
Acts as a liaison to assigned leaders and departments as well as providers in order to facilitate optimal use of applications.
Researches, analyzes and makes recommendations for application workflow improvements.
Establishes and documents standard operating procedures.
Monitors the creation and maintenance of support documentation or on-line training courses.
Performs installation, conversion, and maintenance of healthcare information system and applications.
Works with outside vendors.
Works with project leaders using project management principles to achieve specific outcomes.
Reports up to date project status to leadership regularly.
Resolves technical and functional application issues using analytical skills.
Creates and analyzes reports created using various reporting mechanisms.
Skillful and flexible at managing change.