Senior Application Support Analyst (2pm-10pm CST Shift)

DTCC•Dallas, TX

47d•Hybrid

About The Position

Are you ready to make an impact at DTCC? Do you want to work on innovative projects, collaborate with a dynamic and supportive team, and receive investment in your professional development? At DTCC, we are at the forefront of innovation in the financial markets. We are committed to helping our employees grow and succeed. We believe that you have the skills and drive to make a real impact. We foster a thriving internal community and are committed to creating a workplace that looks like the world that we serve. The Information Technology group delivers secure, reliable technology solutions that enable DTCC to be the trusted infrastructure of the global capital markets. The team delivers high-quality information through activities that include development of essential, building infrastructure capabilities to meet client needs and implementing data standards and governance. The Application Support Engineer role will be responsible for providing technical support of all the application within the EAS RDS service tower. The role will be executing all aspects of the operating procedures/runbooks within a predefined shift pattern. This role is expected to work closely with the required development teams, our Enterprise Infrastructure partners and our internal business clients to resolve and escalate technical support incidents where necessary.

Requirements

Minimum of 2 years of related experience
Bachelor's degree preferred or equivalent experience
Knowledge on application support - basic programming skills, log reading and analysis
Distributed Application troubleshooting and Support skills.
Familiarity working with relational databases (DB2, Oracle, Snowflake)
Monitoring and Data Tools experience (Splunk, DynaTrace, Thousand Eyes, Grafana, Selenium, HiPam IBM Zolda)
Cloud Technologies (AWS services (S3, EC2, Lambda, SQS, IAM roles), Azure, OpenShift, RDS Aurora, Postgress)
Middleware experience (Solace, Tomcat, Liberty Server, WebSphere, WebLogic, JBoss)
Messaging Queue Systems (IBM MQ, Oracle AQ, ActiveMQ, RabbitMQ, Kafka)
Scripting languages (Bash, Python, Ruby, Shell, Perl, JavaScript)
Strong problem-solving skills with the ability to think creatively.
Familiarity with Mainframe troubleshooting and support skills (COBOL, JCL, DB2, DB2 Stored Procedures, CICS, SPUFI, File aid)

Responsibilities

Support DTCC applications by providing monitoring, application, and system support for DTCC's production application services client facing environments.
Provide 24x7 support for event monitoring, incident triage and critical issue
Implementation of efficiencies and improvements to standard processes and procedures such as automation through scripting, programming, etc.
Support for organizational change and execution of DTCC's production application services
Support disaster recovery test planning and execution - application environment review, shutdown, start, verification, troubleshooting
Support risk and control processes into day to day responsibilities to monitor and mitigate risk; advance appropriately

Benefits

Competitive compensation, including base pay and annual incentive
Comprehensive health and life insurance and well-being benefits, based on location
Pension / Retirement benefits
Paid Time Off and Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.
DTCC offers a flexible/hybrid model of 3 days onsite and 2 days remote (onsite Tuesdays, Wednesdays and a third day unique to each team or employee).

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