Senior Application Specialist

CCL Label • Shelton, CT

12d

About The Position

We are seeking a Field Application Specialist to support customers with the application and troubleshooting of shrink sleeves and pressure sensitive (PS) labels. This role requires strong technical knowledge of labeling materials, practical application theory, and the ability to communicate effectively with customer technical teams. Frequent nationwide travel is required.

Requirements

• Solid understanding of PS materials: face-stock differences, adhesive properties, and liner types.
• Knowledge of shrink material performance, including shrink curves and manufacturer specifications.
• Strong grasp of application theory; able to identify issues and communicate corrective actions to customer technical staff.
• Excellent interpersonal and communication skills.
• Willingness to travel extensively across the U.S.

Nice To Haves

• Experience with labeling equipment preferred (not required to program or set up all brands).

Responsibilities

• Provide on-site support for shrink sleeve and PS label application, troubleshooting issues, and guiding customer staff on adjustments.
• Assist sales representatives during trials by answering technical questions and ensuring successful product performance.
• Defend product integrity by conducting field tests and coordinating with internal quality teams.
• Support resolution of customer complaints and back-charges through application testing and machine set-up guidance.
• Educate customers and internal teams on material properties, application theory, and equipment modifications needed for older machinery.
• Document findings and relay feedback to improve product performance and customer satisfaction.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed