Senior Application Analyst – Supply Chain (WMS Systems)

PetSmart•Phoenix, AZ

1d•Hybrid

About The Position

This role works onsite in our Phoenix Home Office. Visa sponsorship is not offered for this role. How this role will make an impact: The Senior Application Analyst role for Supply Chain Technology executes the entire lifecycle of a product line from strategic planning, to tactical activities, to operational support. In this position, you will identify, define, analyze, prioritize, test and refine the technology platform requirements, and work with cross functional technology and business teams to deliver the final product. This position also ensures that issues are resolved in a timely manner, works with vendors for bug fixes and supports our business partners to keep the facilities running with minimal interruptions.

Requirements

Bachelor’s degree in Computer Science, Supply Chain, Business, or related field (or equivalent experience)
3+ years of experience supporting and enhancing supply chain distribution applications
Hands-on experience with WMS platforms
Experience implementing or supporting third-party software solutions
Strong understanding of APIs, integrations, and modern application architecture
Experience working through the full Software Development Lifecycle
Experience partnering with vendors on system enhancements and support
Operational application support experience, including incident resolution
Working knowledge of SQL
Ability to prioritize effectively in a fast-paced, high-impact environment
Will be required to participate in week-long on-call rotation that requires 24/7 availability

Nice To Haves

Experience with Manhattan Associates WMOS, WCS, Pick-to-Light systems, and/or exposure to Manhattan Active WM (MAWM)
Familiarity with Unix/Linux environments
Experience with F5 & JBOSS
SaaS upgrade models (versus legacy on-prem)
Event-driven integrations
API-first architecture

Responsibilities

Partner closely with DC operations and business stakeholders to gather, refine, and translate requirements into scalable system solutions
Analyze, configure, test, and support enhancements within our WMS platform
Lead initiatives across the full software development lifecycle
Collaborate with developers, architects, and integration teams to deliver high-quality solutions
Identify gaps between business needs and system capabilities and drive resolution
Partner with vendors to deliver fixes, upgrades, and enhancements
Coordinate and apply system configurations, patches, and vendor packages
Create and execute test plans, manage defect resolution, and ensure business acceptance criteria are met
Support production environments, troubleshoot incidents, and participate in a rotating 24/7 on-call schedule
Proactively identify risk areas and recommend improvements to strengthen system stability and operational continuity

Benefits

Pet-friendly environment, bring your pets to work and enjoy the on-site dog park!
On-Site Events & Adoptions, enjoy community-building opportunities, including pet adoption days, seasonal celebrations, family events, art events, & holiday festivals
“Top Dog” gym with equipment, fitness classes, massage therapists, personal trainers, and wellness spaces
“Sit & Stay” Café serving fresh breakfast and lunch options, snacks, & more
“Lil Paws” NAEYC-accredited onsite childcare facility providing high-quality early education
Paid Volunteer Opportunities to spend time doing good for causes close to heart
Print Center and Business Services, Dry Cleaning, Mother's Rooms, Sustainable Infrastructure & more

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