Senior Analytics Engagement Manager

Definitive Healthcare, US•Framingham, MA

2d•$127,000 - $150,000

About The Position

At Definitive Healthcare (NASDAQ: DH), we’re passionate about turning data, analytics, and expertise into meaningful intelligence that helps our customers achieve success and shape the future of healthcare. We empower them to uncover the right markets, opportunities, and people—paving the way for smarter decisions and greater impact. Headquartered just outside of Boston, Massachusetts, Definitive Healthcare operates across North America, Europe, and India, supporting a growing global client base of more than 2,400 customers since our founding in 2011. We’re also a great place to work. In 2024 and 2025, we earned multiple workplace honors, including Built In’s 100 Best Places to Work in Boston (both years), a Stevie Bronze Award for Great Employers, and recognition as a Great Place to Work in India. We foster a collaborative, inclusive culture where diverse perspectives drive innovation. Through programs like DefinitiveCares and our employee-led affinity groups we strive to promote connection, education, and inclusion. As an Analytics Engagement Manager , you will be quick to understand the client’s business needs and identify data-driven solutions. Your primary objective is to ensure that customers to whom you are aligned are successful in the adoption , utilization , and retention of Definitive Healthcare’s data asset s to achieve their business goals. The ideal candidate will have deep customer relationship experience, possess solid technical and business intelligence skills, and demonstrate expertise in all things claims data.

Requirements

Strong expertise working with SQL (Databricks preferred, SQL Server, Snowflake)
2+ years of demonstrated experience in technical RWD/RWE Analytics roles, or similar healthcare-adjacent data experiences
2+ years in a client-facing role as a CSM, Account Executive, Consultant, or Solutions Engineer capacity.
Expertise working with medical claim coding terminology (DRG, ICD, HCPCS/CPT, NDC).
Strong understanding of the data needs required to bring a new drug, therapy, or medical device to market.
Experience working with data visualization and explaining the “so what?” to clients.
High level of organizational skills and the ability to juggle multiple tasks with minimal supervision.
Ability to present technical topics to a business audience, both virtually and in-person.
Strong ability to work cross functionally to get things done.

Responsibilities

Requirements Gathering: Collaborate with external client stakeholders and leverage RWE/RWD expertise to gather detailed requirements for analytical projects and services.
Statement of Work (SOW) Development: Translate customer requirements into well-structured and comprehensive Statements of Work, ensuring clarity, scope definition, deliverables, timelines, and cost estimation.
Collaboration: Partner with internal knowledge centers to evangelize Definitive Healthcare solutions within customer systems and drive adoption of our products and services.
Thought Leadership: Provides thought leadership both internally and externally relative to verticalized domain and the application of healthcare commercial intelligence to complex business problems.
Escalations: Coordinate appropriate parties for escalation of client issues.
Customer Satisfaction Tracking: Implement methods to gauge customer satisfaction, using feedback data to continuously enhance client experience and service delivery.
Expansion Opportunities: Identify additional opportunities for value-added services or upselling during client interactions, aligning them with the client's strategic objectives.
Retention: Partner with Customer Success and Account Management to drive retention of Definitive Healthcare’s products and services.
Conflict Resolution: Handle client conflicts or challenges with diplomacy, seeking mutually beneficial solutions and maintaining a positive working relationship.
Market Insights: Keep clients informed about industry trends, best practices, and relevant product updates to position the organization as a trusted advisor.
Data Qualification: Validate claims and procedure volumes to ensure the effort invested will produce worthwhile results for the customer.
Project Management: Manage multiple client projects simultaneously, ensuring timely delivery and documentation of all processes, and follow-up with the client.

Benefits

All employees are eligible for a comprehensive benefits package, including medical, dental, and vision coverage, unlimited paid time off, and participation in the company’s 401(k) plan with employer contribution.

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