Senior Analyst - Vendor Operations - Associate

Sumitomo Mitsui Banking Corporation•Charlotte, NC

54d•$73,000 - $115,000•Hybrid

About The Position

SMBC Group is a top-tier global financial group. Headquartered in Tokyo and with a 400-year history, SMBC Group offers a diverse range of financial services, including banking, leasing, securities, credit cards, and consumer finance. The Group has more than 130 offices and 80,000 employees worldwide in nearly 40 countries. Sumitomo Mitsui Financial Group, Inc. (SMFG) is the holding company of SMBC Group, which is one of the three largest banking groups in Japan. SMFG's shares trade on the Tokyo, Nagoya, and New York (NYSE: SMFG) stock exchanges. In the Americas, SMBC Group has a presence in the US, Canada, Mexico, Brazil, Chile, Colombia, and Peru. Backed by the capital strength of SMBC Group and the value of its relationships in Asia, the Group offers a range of commercial and investment banking services to its corporate, institutional, and municipal clients. It connects a diverse client base to local markets and the organization's extensive global network. The Group's operating companies in the Americas include Sumitomo Mitsui Banking Corp. (SMBC), SMBC Nikko Securities America, Inc., SMBC Capital Markets, Inc., SMBC MANUBANK, JRI America, Inc., SMBC Leasing and Finance, Inc., Banco Sumitomo Mitsui Brasileiro S.A., and Sumitomo Mitsui Finance and Leasing Co., Ltd. The anticipated salary range for this role is between $73,000.00 and $115,000.00. The specific salary offered to an applicant will be based on their individual qualifications, experiences, and an analysis of the current compensation paid in their geography and the market for similar roles at the time of hire. The role may also be eligible for an annual discretionary incentive award. In addition to cash compensation, SMBC offers a competitive portfolio of benefits to its employees. Role Description We are seeking a highly motivated and detail-oriented Supplier Management Analyst to support the development and oversight of critical and high-risk supplier relationships. This role will collaborate closely with department heads and designated relationship owners to qualify, build, and monitor third-party engagements. The successful candidate will play a key role in ensuring the bank maintains a robust and compliant Supplier Management Program aligned with our Third Party Risk Management (TPRM) policy. This position involves managing strategic vendor relationships throughout the TPRM lifecycle-from onboarding through termination-while ensuring performance, compliance, and alignment with business objectives. The analyst will also contribute to the delivery of best practices in vendor management for our new digital banking platform.

Requirements

Bachelor's degree or equivalent experience
Proven experience in supplier management, reporting, and data analysis
Strong interpersonal skills with the ability to engage diverse stakeholders
Demonstrated ownership of complex relationships and accountability enforcement
Background in risk management, security solutions, or related programs
Passion for process improvement and operational excellence
Strong negotiation, decision-making, and problem-solving abilities
Excellent analytical, organizational, and communication skills (written and verbal)

Nice To Haves

Familiarity with Coupa or similar procurement platforms
Project management experience
Knowledge of Regulation W (Reg W)
Six Sigma certification
Exposure to data science, machine learning, or artificial intelligence

Responsibilities

Lead a portfolio of critical and high-risk third-party relationships across the team.
Develop a comprehensive understanding of third-party vendors and associated contracts.
Assess and articulate key elements of supplier relationships, including parent-child structures and engagement-level details.
Keep Third Party Executive Sponsors informed of relationship status and developments.
Oversee TPRM deliverables, ensuring timely completion by contract owners.
Track and manage key supplier oversight activities, including:
Contingency plans
Performance scorecards
Quarterly Business Reviews (QBRs)
Periodic due diligence and reassessments
Business acknowledgment of due diligence results
Issue management and termination checklists
Escalate concerns when contract owners fail to support supplier oversight adequately.
Implement monitoring and assessment plans to evaluate third-party performance and risk controls.
Ensure performance scorecards are completed accurately and in compliance with TPRM standards, with appropriate evidence and approvals.
Confirm that management routines and measurable SLAs are in place and properly reported.
Monitor and manage third-party issues, including:
Remediation action plans
Risk acceptances
Performance improvement plans
Escalation of findings and incidents
Ensure termination activities are initiated and completed as required.
Partner with Sourcing and Procurement to ensure contracts include appropriate terms, SLAs, protections, and regulatory compliance.
Foster inclusive and mutually beneficial vendor partnerships that support bank operations and customer experience.
Identify and implement process enhancements to improve reporting and workflow efficiency.