Senior Analyst - UKG WFM Pro
About The Position
World Wide Technology, Inc. currently has an opportunity available for a Senior Analyst in the IT – Sales & Customer Experience organization located at our headquarters in St. Louis, MO. Our Sales & Customer Experience applications support our inside sales teams, account managers and external customers. These applications are highly visible and are currently being used by our WWT internal and external users around the globe. We work in a fast-paced environment as a dynamic team consisting of Developers, Analysts, Architects and Product Owners. Successful candidates will have a background in data and application analysis and will be responsible for the translation of business needs into IT solutions with current programs, projects, and initiatives in mind. Analysts within our organization often lead efforts from kickoff to delivery by coordinating stakeholder meetings to gather and refine requirements, track progress, execute detailed testing, manage rollouts, and provide first-tier support. The ideal candidate for this position is detail-oriented, highly innovative and has a passion for learning both business and technical processes. At World Wide Technology (WWT) our vision is to be the best technology solution provider in the world. We have remained successful and continue to grow through the recent difficult economic conditions. We strive to build a profitable, growth company that’s also a great place to work.
Requirements
- Bachelor’s degree in Information Systems, HR, Business, or related field (or equivalent work experience).
- 5+ years of hands-on experience with Kronos/UKG Workforce Central (WFC) and Workforce Management (WFM).
- Strong understanding of timekeeping, scheduling, accruals, leave, activities and workforce optimization.
- Experience of working with WFM APIs
- Experience of working with Dell Boomi integrations
- Proficiency with SQL and reporting tools for creating queries.
- Experience with system integration, testing, and change management.
- Strong communication skills with ability to explain technical concepts in business-friendly language.
- Excellent organizational, problem-solving, and stakeholder management skills.
Nice To Haves
- Experience with UKG Dimensions or other modern WFM solutions.
- Knowledge of compliance, labor laws, and global workforce practices.
- UKG and Dell Boomi certifications would be added advantage.
Responsibilities
- Serve as the subject matter expert for UKG Workforce Central (WFC) and Workforce Management (WFM) systems.
- Lead requirement gathering sessions and translate business needs into functional system solutions.
- Configure, maintain, and enhance Timekeeping, Accruals, Leave, Activities, Attendance, Attestation, Device Management and Basic Scheduling.
- Support clock upgrades.
- Support system upgrades, testing, integration, and production deployments.
- Design and deliver custom reports, dataviews and workforce analytics.
- Troubleshoot and resolve complex system issues while ensuring minimal business disruption.
- Provide training, documentation, and knowledge transfer to end users and team members.
- Ensure system compliance with labor laws, payroll practices, and organizational policies.
- Collaborate with vendors on product enhancements, escalations, and industry best practices.
- Partner with HR, Payroll, and IT to recommend process improvements and support strategic initiatives.
Benefits
- Health and Wellbeing: Health, Dental, and Vision Care, Onsite Health Centers, Employee Assistance Program, Wellness program
- Financial Benefits: Competitive pay, Profit Sharing, 401k Plan with Company Matching, Life and Disability Insurance, Tuition Reimbursement
- Paid Time Off: PTO and Sick Leave (starting at 20 days per year) & Holidays (10 per year), Parental Leave, Military Leave, Bereavement
- Additional Perks: Nursing Mothers Benefits, Voluntary Legal, Pet Insurance, Employee Discount Program
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Number of Employees
5,001-10,000 employees
