Senior Analyst, Program Management (Claims Services)

Walmart•Bentonville, AR

20h•$60,000 - $110,000•Onsite

About The Position

We are hiring a Senior Analyst, Program Management to support quality execution and continuous improvement across Walmart Claims Services (WCS). This role is responsible for driving insight and rigor through aggregate claim reviews, quality measurement, and program‑level analysis. As a key member of the Quality team, the Senior Analyst helps ensure leaders understand the drivers behind claim quality, reserve adequacy, and operational outcomes, and supports the development of targeted actions to improve claim handling practices. This role partners closely with claims leadership, underwriting, actuarial, internal audit, and third‑party administrators (TPAs) to strengthen alignment, transparency, and quality across the claims ecosystem. About the team: WCS manages casualty and liability claims across Walmart’s U.S. operations, including general liability, workers’ compensation, and asset‑related claims. The team oversees claims from intake through resolution, partnering with legal, operations, and external stakeholders to mitigate risk, control costs, and ensure fair outcomes. WCS is a high‑impact organization driving modernization through data, automation, and AI to improve efficiency and strengthen Walmart’s risk management capabilities. This is an Onsite position based in Bentonville, AR

Requirements

Working knowledge of the insurance industry and claims handling practices, including experience in carrier and/or third‑party administrator (TPA) environments.
Technical understanding of Workers’ Compensation and/or Liability lines of business, including claim lifecycle fundamentals and quality standards.
Demonstrated ability to analyze aggregated and complex data sets, identify trends and root causes, and translate findings into clear insights.
Experience providing analysis and recommendations to management, supporting quality, performance, or operational decision‑making.
Strong written, verbal, and interpersonal communication skills, with the ability to convey findings to diverse audiences.
Proficiency with information systems and analytical tools, including Microsoft Office applications (Excel, Word, PowerPoint, Access) and web‑based platforms.
Ability to work independently with minimal supervision while contributing effectively in a team environment.
Proven time management and organizational skills, with the ability to manage multiple priorities and meet established deadlines.
Bachelor’s degree in a related field or equivalent insurance‑related experience.
Bachelor’s degree in Business or related field OR 2 years' experience in project management or related field.
1 year's experience using Microsoft Office tools (for example, Word, Excel, and PowerPoint).

Nice To Haves

Experience performing or supporting aggregate claim reviews, quality assurance reviews, or program‑level analysis.
Experience evaluating reserve adequacy, quality outcomes, or claim handling trends across portfolios.
Prior experience partnering cross‑functionally with Claims Management, Underwriting, Actuarial, Internal Audit, or external TPAs.
Experience developing or supporting action plans to address quality gaps or operational risks.
Familiarity with multi‑jurisdictional claims handling, regulatory considerations, or licensing requirements.
Experience supporting training, dashboards, or quality tools to improve consistency and insight adoption.
Background in claims operations, quality assurance, shared services, or transformation environments.
Budget management experience
Merchandising, marketing, ecommerce, operations, logistics, supply chain, or related field

Responsibilities

Support continuous improvement by measuring and analyzing aggregate claim reviews, identifying trends, risks, and quality drivers across claim portfolios.
Partner with claims management and business leaders to analyze and communicate findings to underwriting regional management, claims leadership, and actuarial partners.
Assist in the annual selection of aggregate accounts and develop structured workflows to ensure reviews are completed accurately and within established timelines.
Perform thorough analysis of reserve adequacy, evaluate results, and translate findings into clear themes and priority focus areas.
Collaborate with claims management to develop actionable improvement plans, outlining tasks, resources, and timelines to address identified gaps in claim handling quality.
Lead aggregate review processes end‑to-end, including pre‑review planning, file selection, stakeholder communication, execution oversight, and final reporting.
Provide training and guidance to managers on the use of quality review tools, results interpretation, and dashboards to support effective analysis and decision‑making.
Engage with multiple internal and external partners, including Underwriting, Claims, Internal Audit, TPAs, and Accounts, as required.
Serve as a strong contributor to the Claims Quality Assurance team by sharing insights, corrective actions, best practices, and QA collateral across claims units, inclusive of internal and TPA quality reviews.
Stay current within the claims and insurance environment, including jurisdictional changes, regulatory requirements, and applicable licensing considerations.
Ensure regulatory compliance, risk controls, and audit-ready governance.

Benefits

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet.
Health benefits include medical, vision and dental coverage.
Financial benefits include 401(k), stock purchase and company-paid life insurance.
Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting.
Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes.
The amount you receive depends on your job classification and length of employment.
It will meet or exceed the requirements of paid sick leave laws, where applicable.
For information about PTO, see https://one.walmart.com/notices.
Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities.
Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates.
Tuition, books, and fees are completely paid for by Walmart.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment.
Benefits are subject to change and may be subject to a specific plan or program terms.
For information about benefits and eligibility, see One.Walmart.