Senior Analyst, Product Planning

Universal Orlando • Orlando, FL

7d

About The Position

JOB SUMMARY: Serves as a business solution analyst responsible for analyzing the business needs of internal clients in various Universal Orlando Divisions/Departments and identifying optimal solutions for implementing new products, programs, and system functionality. A business analyst translates those solutions in each ticketing system, programs the system(s), validates functionality thru end-to-end testing, and documents processes for various Universal Orlando Divisions/Departments. Coordinates team members’ work for timely, successful implementations. Train new and current team members. MAJOR RESPONSIBILITIES: Project manage implementations. Provide direction for team members. Train new and current team members on systems used, policies, procedures, and best practices. Provide feedback for recognition and performance improvement. Writes and maintains department’s SOP. Assess business problems and requests, apply system functionality to obtain optimal solutions, and implement. Find efficiencies and improvements to business processes to drive value-added results. Work closely with key Division/Department users to understand business and system needs. Audit product set-up between systems and identify differences. Conduct end-to-end testing of all new products, programs, and new system modules. Ensure data flows properly through various back of house systems. Participate in system upgrade testing. Analyze and map business and technical processes (current state/future state). Produce high quality documentation and business process models. Train key Division/Department users on new system functionality and product set-up. Trace the requirements from the discovery cycle through the implementation to ensure that the timeline is managed. Understands and actively participates in Environmental, Health & Safety responsibilities by following established UO policy, procedures, training and team member involvement activities. Performs other duties as assigned.

Requirements

• Bachelor's Degree or MIS
• Experience with Galaxy, WebSphere, and/or MDM CE.
• Advanced PC skills, including but not limited to Microsoft Excel, Access, Word, Relational databases, and SQL.
• Experience with relational database and operating systems preferred.
• Flexible and adaptable in regards to learning and understanding new technologies.
• Strong written, oral, and interpersonal communication skills.
• Ability to conduct research into software-related issues and products.
• Highly self-motivated and directed.
• Keen attention to detail.
• Proven analytical and problem-solving abilities.
• Ability to effectively prioritize and execute tasks in a high-pressure, fast-paced, dynamic environment.
• Experience working both independently and in a team-oriented, collaborative environment.
• Demonstrated self-starter with strong organizational skills and the ability to take ownership, work independently, and produce accurate and timely results.
• Capable of balancing competing priorities while working on a variety of activities that span across many different functions.
• Emerging leader capabilities Strong facilitation and consulting skills with the ability to interact well with others on direct basis; or equivalent combination of education and experience.

Responsibilities

• Project manage implementations.
• Provide direction for team members.
• Train new and current team members on systems used, policies, procedures, and best practices.
• Provide feedback for recognition and performance improvement.
• Writes and maintains department’s SOP.
• Assess business problems and requests, apply system functionality to obtain optimal solutions, and implement.
• Find efficiencies and improvements to business processes to drive value-added results.
• Work closely with key Division/Department users to understand business and system needs.
• Audit product set-up between systems and identify differences.
• Conduct end-to-end testing of all new products, programs, and new system modules.
• Ensure data flows properly through various back of house systems.
• Participate in system upgrade testing.
• Analyze and map business and technical processes (current state/future state).
• Produce high quality documentation and business process models.
• Train key Division/Department users on new system functionality and product set-up.
• Trace the requirements from the discovery cycle through the implementation to ensure that the timeline is managed.
• Understands and actively participates in Environmental, Health & Safety responsibilities by following established UO policy, procedures, training and team member involvement activities.
• Performs other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level