Senior Analyst Product Management

Hilton•Addison, TX

13d•$75,000 - $110,000•Remote

About The Position

This is your chance to be part of a team that is revolutionizing human hospitality in a digital world. As a Senior Analyst , Product Management, you will collaborate with teams including product, software engineering, XD, and accessibility to identify opportunities for product improvement and optimization. Reporting to the Senior Manager of HRCC Product, you will support projects that focus on enhancing our guest and contact center experience.

Requirements

Three (3) years of professional experience in Product, Technology, or related field
Proficient in translating business and technical requirements into clear, structured user stories
Experience writing detailed product specs and documentation

Nice To Haves

Bachelor's Degree in Management Information Systems, Computer Science, or related field
Experience in an Agile or Scrum development environment writing user stories using tools like JIRA
Exposure to contact center environments or using Salesforce as a CRM
Experience in the hospitality, travel, or transportation industry

Responsibilities

Support the ongoing maintenance, administration, and advancement of the contact center reservation application.
Define and present new product features to all stakeholders.
Write requirements and work with technical teams to build and bring features to life for our agents.
Collaborate across the Customer Care teams to complete projects, and ensure a wholistic guest experience across Digital, Customer Service, Sales, and Property channels.
Work with Software Engineering on resolving production issues and delivering product enhancements.
Assist the Product Manager in prioritization and execution against the product roadmap to align with enterprise goals, market trends, and customer needs.

Benefits

Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount
Paid parental leave for eligible Team Members, including partners and adoptive parents
Mental health resources including free counseling through our Employee Assistance Program
Paid Time Off (PTO)
Go Hilton travel program: 110 nights of discounted travel with room rates as low as $40/night
medical and prescription drug coverage
dental coverage
vision coverage
life insurance
short-and long-term disability insurance
access to our employee stock purchase plan (ESPP) where you can purchase Hilton shares at a 15 percent discount
a 401(k) savings plan
20 days of paid time off accruing over your first year of employment and increasing up to 25 days after completing one year of full employment
up to 12 weeks of paid leave for birth parents and 4 weeks for non-birth parents
10 paid holidays and 2 floating holidays throughout the year
up to 5 bereavement days
flexible spending accounts
a health savings account
an employee assistance program
access to a care coordination program (“Wellthy”)
a legal services program
an educational assistance program
adoption assistance
a backup childcare program
pre-tax commuter benefit and our travel discount