Senior Analyst, Product Design - IT

Dell • Round Rock, TX

23h • $95,000 - $123,000

About The Position

IT Product Design Senior Analyst (Content Designer) Knowing not only who we are making products for, but what they need, is part of how we keep growing our business. That's why this team is so important to the future of Dell Technologies. Join our IT Product Design group to become an advocate for users by identifying their goals and conducting any necessary research to create and iterate solutions that address users' pain points and meet their needs. Join us to do the best work of your career and make a profound impact on the Dell Technologies customer support experience as a IT Product Design Senior Analyst (Content Designer) on our Product Design - IT Team in Round Rock, Texas. What you’ll achieve As an IT Product Design Senior Analyst (Content Designer), you will have the opportunity to work on a multidisciplinary design team that is defining the Dell Technologies customer support experience.

Requirements

• 2 to 5 years of experience working in the content design field
• Ability to create clear, concise, and engaging content for various audiences and formats
• Familiarity with content management systems, HTML, and CSS to create and publish digital content
• Ability to work with cross-functional teams, take feedback, and communicate design decisions and rationale effectively

Nice To Haves

• Experience with analyzing content performance data to inform content strategy, measure effectiveness, and identify areas for improvement
• Knowledge of organizing and structuring content to create intuitive and user-friendly experiences, including developing taxonomies, metadata standards, and content models

Responsibilities

• Collaborate with teams to define content strategy; ensuring content is accurate, relevant, and aligned with business goals
• Develop written content such as online copy, story boards, guides, and articles
• Work with user researchers to test and refine content to improve customer experience and engagement
• Maintain and updates existing content to ensure consistency and relevance

Benefits

• Your life.
• Your health.
• Supported by your benefits.
• You can explore the overall benefits experience that awaits you as a Dell Technologies team member — right now at MyWellatDell.com

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees