Senior Analyst, Process Automation

AbbVie•North Chicago, IL

About The Position

AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas – immunology, oncology, neuroscience, and eye care – and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com . Follow @abbvie on X , Facebook , Instagram , YouTube , LinkedIn and Tik Tok . Technologically Automation will focus on streamlining manual processes, driving business process re-engineering, and implementing cutting-edge automation solutions across the organization. The Automation Expert will leverage process mining tools, advanced automation technologies, and AI-driven approaches to optimize workflows, enhance compliance, and support efficient business operations

Requirements

Bachelor’s degree in Information Technology, Business, Engineering, or related field.
3+ years of experience in business process automation, process mining, or workflow optimization roles.
Hands-on experience with process mining & design tools: Celonis, Microsoft Visio.
Proficient in automation platforms: ServiceNow, Microsoft Power Automate, SmartSheet.
Knowledgeable in AI-driven automation concepts/platforms (e.g., AVA), RPA, and process improvement frameworks.
Strong analytical and problem-solving skills, with attention to detail and a proactive approach to business challenges.
Demonstrated ability to document, design, and deliver process automation solutions in a finance or shared services environment.
Effective communicator able to train and support users on new automation technologies.
Innovative thinker with a passion for process optimization and technology.
Ability to manage simultaneous automation projects and prioritize effectively.
Collaborative, team-oriented mindset with experience working across business, IT, and compliance teams.
Excellent written and verbal communication skills.
Self-motivated, quick learner, adaptable to change and new automation tools.

Responsibilities

Analyze and document existing finance processes to identify automation opportunities using process design tools.
Design, implement, and maintain automated workflows utilizing ServiceNow, Microsoft Power Automate, and SmartSheet.
Map and optimize end-to-end business processes with visual tools like Microsoft Visio, ensuring clear documentation for stakeholders and compliance.
Collaborate with cross-functional teams to gather requirements and deliver tailored automation solutions that enhance efficiency and reduce error risk.
Develop and deploy AI-driven automations (e.g., chatboths and others) to support intelligent process improvement and data-driven decision making.
Monitor, test, and refine automated processes, maintaining alignment with business goals and regulatory compliance.
Train team members and end-users on newly implemented automation tools and updated workflows.
Stay ahead of emerging automation trends, best practices, and applicable technologies to continually improve FSS operations.