Senior Process Expert - Automation

Elevance Health•Atlanta, GA

11h•Hybrid

About The Position

Senior Process Expert - Automation Hybrid: This role requires associates to be in-office 1 - 2 days per week, fostering collaboration and connectivity, while providing flexibility to support productivity and work-life balance. This approach combines structured office engagement with the autonomy of virtual work, promoting a dynamic and adaptable workplace. Alternate locations may be considered if candidates reside within a commuting distance from an office. Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless an accommodation is granted as required by law. Schedule: Monday - Friday, 8:00am - 5:00pm Eastern Time The Senior Process Expert - Automation supports multiple operations departments by participating in project and process work.

Requirements

Requires a BA/BS and minimum of 8 years experience in business analysis, process improvement, project coordination in a high-volume managed care operation (claims, customer service, enrollment and billing); or any combination of education and experience, which would provide an equivalent background.

Nice To Haves

Demonstrated experience in Agile methodologies and practices to include managing user stories as well as planning, executing, and reviewing sprints with cross-functional teams preferred.
Expert level Python, SQL experience strongly preferred (i.e. ability to write/review Python code in order to develop and debug complex software solutions using Python).
Ability to analyze workflows, processes, supporting systems and procedures and identifying improvements strongly preferred.
Independent project management skillset and product ownership driving issues resolution process, solutioning, fixes and implementations preferred.
Ability to work in a fast-pace environment with strict deadlines preferred.
Ability to communicate effectively with multiple levels within the organization including presentations and product training is strongly preferred.
Working knowledge of cloud platforms such as AWS, GCP/CDP or Azure preferred.
Pharmacy Benefit Management Experience, Claims Experience, Experience reviewing data in Data warehouses strongly preferred.

Responsibilities

Researches operations workflow problems and system irregularities.
Develops, tests, presents process improvement solutions for new systems, new accounts and other operational improvements.
Develops and leads project plans and communicates project status.
Provides process direction and decision making for all minor and major project work.
Provides guidance to process experts.