Senior Analyst, Operations

Walmart•Bentonville, AR

21h•$60,000 - $110,000

About The Position

Role summary: The Senior Analyst, Operations plays a critical role in supporting project planning, execution, and resource management to drive operational excellence. This position involves analyzing complex business challenges, developing solutions, and collaborating cross-functionally to implement scalable best practices. The role requires effective communication with stakeholders, data-driven decision making, and continuous improvement of operational tools and processes. By providing expert guidance and fostering strong partnerships, the Senior Analyst contributes to achieving business objectives while upholding company values and promoting a culture of integrity and accountability. About the team: The Platform Stability organization ensures a seamless driver experience by maintaining accurate and timely earnings throughout the Spark Driver lifecycle. The Earnings Defect & Prevention function manages earnings-related issues by collaborating with Engineering, Finance, Product, and Trust & Safety teams. This team detects and resolves anomalies, implements monitoring systems, and safeguards driver trust at scale. Focused on operational excellence, the group drives continuous improvements through effective project and operations management, clear communication, adaptability, and accountability to support reliable business operations and enhance overall platform stability.

Requirements

Expertise in business analysis, including identifying root causes and developing data-driven solutions.
Proficiency in communication to effectively engage stakeholders and facilitate cross-functional collaboration.
Working knowledge of defect and case management tools (e.g., Jira, AirTable), operational triage workflows, and AI-driven productivity tools used for analysis, reporting, and automation
Strong decision-making abilities to drive corrective actions and optimize operational processes.
Familiarity with on trip app behavior, routing, and earnings calculations within gig, logistics, delivery, or mobility platforms.
Bachelor’s degree in Business Administration, Engineering, Operations , or related field OR 2 years’ experience in operations, project management, or related area.

Nice To Haves

Master's degree in Business Administration, Engineering, Operations , or related field
Project Management Certification
Masters: Business Administration
Masters: Computer Engineering
Masters: Operations Management
Project Management - Project Management Professional - Certification

Responsibilities

Defect Strategy & System Support: Analyze defects impacting trip success and earnings, identify patterns and impact, and support improvements to the earnings experience.
Cross-Functional Coordination: Collaborate with Product, Engineering, and Support teams to document, route, and monitor defects.
Early Warning & Escalation: Monitor dashboards and signals to detect early indicators in the earnings experience. Escalate emerging risks to cross-functional partners.
Jira Governance: Create and maintain high-quality defect tickets with clear, complete details. Uphold strong ticket hygiene and coach peers on best practices.
Leverage AI Tools: Utilize AI-powered platforms to proactively identify earnings-impacting anomalies, accelerate root cause analysis, and support faster, data-driven decision-making.

Benefits

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet.
Health benefits include medical, vision and dental coverage.
Financial benefits include 401(k), stock purchase and company-paid life insurance.
Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting.
Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.
For information about PTO, see https://one.walmart.com/notices .Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities.
Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates.
Tuition, books, and fees are completely paid for by Walmart.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms. For information about benefits and eligibility, see One.Walmart .
The annual salary range for this position is $60,000.00 - $110,000.00 Additional compensation includes annual or quarterly performance bonuses.
Additional compensation for certain positions may also include : - Stock