Senior Analyst - Marketing Business Operations

American Express•New York, NY

1d•Hybrid

About The Position

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. American Express Global Commercial Services (GCS) is the leading payments provider for businesses and corporations of all sizes, with small business being the largest customer segment. The Global Commercial Services Marketing team (GCSM) is responsible for making business membership essential by creating and delivering world class marketing for our differentiated products and services that drives demand and inspires engaged card members across the customer lifecycle. GCSM markets a breadth of products across charge, lending, co-brand, and corporate cards. It also markets small business banking and B2B solutions. The Business Operations Team is responsible for helping lead GCSM into the next phase of operational excellence and control management. This includes proactively identifying operational, financial, and compliance risks, ensuring that effective controls are in place and functioning as intended to support business continuity, and maintaining compliance with both internal policies and external regulatory requirements. This Senior Analyst position reports to the Senior Manager of GCSM Business Operations and will be responsible for working across GCS Marketing owned Issues and Events, rolling out the new Issue Management policy framework, investigating validity and exposure of issues and events, and acting as internal effective challenge. In this role, you will collaborate closely with our partners in Control Management and will understand campaign execution processes and functions to support ongoing monitoring and reporting to provide actionable insights to mitigate future issues.

Requirements

1-2 Years exposure to or experience with operational risk management (e.g., within Control Management, Risk and/or Internal Audit function). Understanding of critical operational risk management lifecycle activities.
Excellent project management, communication, and interpersonal skills, with an ability to interact and obtain buy-in from BU/tech counterparts.
Positive “roll-up your sleeves” attitude, a proactive mentality, and a passion to win required.
Highly organized, great attention to detail, with the ability to manage multiple workstreams simultaneously and high personal accountability.
Strong internal partner management skills with proven ability to influence & negotiate.
Strategic, analytical, problem-solving mindset with an ability to analyze data, identify trends, and evaluate risk scenarios effectively to make decisions or drive to fast resolution.
Proven experience in process improvement, operational excellence, or related field.
Expertise in process governance, with a track record of establishing and overseeing robust decision-making processes that align with policies, regulatory frameworks, and/or operational standards.

Responsibilities

Foster a culture of risk awareness and ongoing improvement within GCSM.
Prepare and present detailed reports on Operational Risk Management (ORM) metrics, issue/finding status, trends, and outcomes.
Assist Marketing with issue intake, investigation and plan development, including root cause analysis, to address one-off and repeated issue types.
Support review of various components within the End-to-End Issue Management process.
Support GCSM with design of controls and processes, including modifications to enhance processes/controls to improve proactive risk mitigations.
Partner with the Marketing teams to launch automated controls in a timely manner.
Be a key leader for sharing insights, better practices, themes, etc. across GCSM
Provide strategic direction to senior management on issues, events and mitigation strategies.
Identify trends in issues and events to define potential systemic risks or control weaknesses within BU processes and subsequent mitigation strategies in close partnership with the broader Control Management and GCSM teams.

Benefits

Competitive base salaries
Bonus incentives
6%25 Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities