Senior Analyst LMS

Hilton • McLean, VA

7d • Onsite

About The Position

As a Senior Analyst Learning Management System, you will partner with our business leaders to develop Hilton's most important asset, our Team Members. On the HR Technology Team, reporting to the Manager of Learning Technology, you will deliver end-to-end administration of Hilton's Learning Management System, including building and maintaining a catalog of LMS programs and offerings, and driving ongoing optimization to enhance the digital learning experience.

What you'll do during a typical day: Provide the functional and operational support for Hilton's Learning Management System – including configuration, end-user/admin troubleshooting, and ongoing program builds and content maintenance. Monitor LMS performance, registrations, completions, and participation to ensure data accuracy, compliance, and reporting integrity. Be the Tier 2/3 escalation point for LMS issues, partnering with IT and external vendors to resolve incidents

How you'll collaborate with others: Partner with Learning & Development, IT, and regional partners to translate business and learning needs into LMS solutions. Work with vendors to support integrations, troubleshooting, and enhancements. Document processes for LMS end-users and system administrators.

Projects you'll take ownership of: Configuration, maintenance, and ongoing optimization of learning content including online courses, instructor-led sessions, and blended learning programs. Deployment support for enterprise learning initiatives and system integrations. LMS reporting to support business insights, compliance, and audit requirements.

Requirements

• Three (3) years of experience supporting an enterprise Learning Management System in a global or multi-region environment
• Two (2) years of experience building LMS reports and dashboards
• Two (2) years of experience troubleshooting SCORM/AICC/xAPI content
• Two (2) years of experience with LMS bulk upload tools (e.g., Cornerstone Rapid Data Import or similar)

Nice To Haves

• Bachelor's degree or higher
• Five plus (5+) years of experience working with Cornerstone LMS platforms
• Experience using content authoring tools such as Articulate Storyline, Articulate Rise, and Adobe Captivate
• Understanding of LMS integrations with HRIS systems, identity management (SSO), and virtual classrooms, and external learning content providers
• Experience using ServiceNow or similar ticketing systems

Responsibilities

• Provide the functional and operational support for Hilton's Learning Management System – including configuration, end-user/admin troubleshooting, and ongoing program builds and content maintenance.
• Monitor LMS performance, registrations, completions, and participation to ensure data accuracy, compliance, and reporting integrity.
• Be the Tier 2/3 escalation point for LMS issues, partnering with IT and external vendors to resolve incidents
• Partner with Learning & Development, IT, and regional partners to translate business and learning needs into LMS solutions.
• Work with vendors to support integrations, troubleshooting, and enhancements.
• Document processes for LMS end-users and system administrators.
• Configuration, maintenance, and ongoing optimization of learning content including online courses, instructor-led sessions, and blended learning programs.
• Deployment support for enterprise learning initiatives and system integrations.
• LMS reporting to support business insights, compliance, and audit requirements.

Benefits

• Incredible travel perks – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40/night at our world-class hotels through our Go Hilton travel program
• Own a piece of Hilton – Through our employee stock purchase program (ESPP), you can invest in Hilton shares at a 15% discount to help build your financial future
• Paid parental leave – Because family matters. We offer paid leave for eligible Team Members, including partners and adoptive parents
• Personalized caregiving support – Access dedicated caregiving concierge services to help navigate caregiving for yourself and your loved ones
• Crisis concierge – In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional care
• Mental health resources – Your wellbeing comes first. Eligible Team Members can access free counseling and support through our best-in-class Employee Assistance Program (EAP)
• Generous paid time off (PTO) – Recharge, relax, and take time for what matters most
• Health & welfare benefits – From checkups to dental cleanings to new glasses, we offer a variety of health plans that keep you and your family covered
• Financial security for your future – Our retirement plans make it easier to save for what's next

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 501-1,000 employees