Senior Analyst – Help Desk Specialist Enterprise Quarantine (Drug Supply Chain Security Act)

CVS Health

3d

About The Position

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Position Summary The Helpdesk Specialist Enterprise Quarantine is responsible for providing front-line operational support and issue resolution for all activities related to the Enterprise Quarantine Management process. This role ensures timely triage, tracking, and closure of quarantine events across all business units in alignment with regulatory and corporate quality standards. The individual will act as the central point of contact between field operations, distribution centers, suppliers, and enterprise serialization/data governance teams to ensure quarantined products and data exceptions are efficiently managed, documented, and resolved. This role will focus on monitoring, troubleshooting, and resolving serialization quarantine and traceability exceptions, managing serialization quarantine and exception handling under the Drug Supply Chain Security Act (DSCSA).

Requirements

• Minimum 3 years of work experience
• Minimum 1 year experience with helpdesk operations, ticketing systems, and project management
• Proficiency with Microsoft Office Suite: (Excel, PowerPoint, Outlook, Word, and Access)
• Up to 20% travel may be required

Nice To Haves

• Strong analytical and problem-solving skills
• Effective written and verbal communication
• Ability to manage multiple priorities in a fast-paced environment
• Familiarity with DSCSA, FDA guidance, and quarantine protocols
• Experience with ticketing systems and helpdesk operations
• Knowledge of serialization systems and EPCIS data flows
• Highly effective verbal and written communication skills
• Strong analytical thinking and decision making
• Ability to interact with individuals at varying levels within the company
• Flexible to adapt to changing requirements
• Detail oriented
• Strong collaboration/facilitation and consensus building skills
• Strong project/time management

Benefits

• This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families.
• The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.
• Additional details about available benefits are provided during the application process and on Benefits Moments.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees