Senior Analyst – DSCSA (Drug Supply Chain Security Act) Exception Management - SAP Specialist

CVS Health•Woonsocket, RI

8d•Remote

About The Position

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Position Summary The Senior Analyst – DSCSA Exception Management is responsible for independently managing, investigating, and resolving complex serialization, traceability, and data-driven exceptions that prevent compliant product flow across CVS Health Mail and Specialty business units. This role serves as a subject-matter expert for DSCSA exception resolution and plays a critical role in ensuring regulatory compliance, audit readiness, and operational continuity. The Senior Analyst works across SAP, TraceLink, and related enterprise systems to perform deep-dive analysis, reconcile discrepancies, and drive resolution of high-risk or time-sensitive exceptions. This role requires strong analytical judgment, advanced system proficiency, and the ability to partner cross-functionally with Operations, Compliance, IT, and external trading partners. The candidate can be located anywhere in the US, working remotely.

Requirements

3–5 years of experience in DSCSA exception management, supply chain compliance, PBM, Mail Order, Specialty Pharmacy, or regulated healthcare operations.
3+ years of hands-on SAP experience performing deep-dive investigation related to inventory, receiving, reconciliation, or exception resolution.
Demonstrated experience managing high-volume, high-complexity exception queues with minimal supervision.
Proven ability to reconcile discrepancies across SAP, TraceLink, and operational systems.
Strong understanding of DSCSA serialization, traceability, quarantine, and exception workflows
Excellent analytical, problem-solving, and critical-thinking skills.
Strong written and verbal communication skills, with the ability to explain complex issues to technical and non-technical stakeholders.
High level of attention to detail and ability to maintain audit-ready documentation.
Ability to exercise independent judgment, including knowing when to pause, escalate, or challenge incomplete data.
Ability to influence outcomes, mediate conflicts, and guide team to resolution in high stake regulatory environment.
Advanced proficiency in Microsoft Excel and PowerPoint

Nice To Haves

3+ years’ experience in supply chain, analysis, retail, or healthcare
BA/BS in Information Systems, Supply Chain Management, or equivalent
Advanced SAP expertise, including investigative use of PO, receipt, material document, inventory, and discrepancy reporting transactions.
Experience working with TraceLink SCWM, Product Track, or similar serialization platforms.
Prior experience supporting CVS Health Mail, Specialty, PBM, Retail, or Distribution Center operations.
Experience partnering directly with manufacturers, wholesalers, and external trading partners to resolve DSCSA exceptions.
Experience contributing to SOP development, training, or compliance readiness activities.
Ability to identify systemic issues and influence process or system improvements across business units.

Responsibilities

Independently manage and resolve DSCSA serialization and traceability exceptions impacting Mail and Specialty product flow, including quarantined inventory.
Perform advanced investigation across SAP, TraceLink SCWM, and related systems to analyze purchase orders, receipts, inventory movements, scan data, and EPCIS transactions.
Reconcile discrepancies across multiple systems and data sources, identifying root causes and implementing corrective actions.
Investigate and resolve cross-system timing or data mismatches that result in receiving or compliance failures.
Ensure all exception handling aligns with DSCSA requirements, internal SOPs, and audit standards
Document investigations, actions taken, and outcomes in a clear, consistent, audit-ready manner.
Serve as a point of escalation for complex, high-risk, or recurring exceptions, providing guidance to analysts and operational partners.
Partner with IT, Compliance, Operations, and external trading partners to resolve systemic issues and support long-term fixes.
Identify trends and recurring issues, contributing to process improvements, training materials, and preventive controls.
Support enterprise readiness by maintaining strong awareness of DSCSA milestones, regulatory guidance, and system changes.

Benefits

Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

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