Senior Analyst – Global Warranty - Labor Information System

GM • Warren, MI

2d • Hybrid

About The Position

The Role In this role, you will be the business owner for the GM Labor Information Database (GMLID) and a key partner to the Global Warranty Management team. You will design and execute test cases for warranty projects, support audit and compliance activities, and help reduce warranty costs worldwide. You will collaborate across multiple GM functions, maintain accurate warranty master data, and make it easier for dealers to submit and receive payment for claims. This is a globally focused role that blends data, process, and customer support to improve warranty performance and the dealer experience.

Requirements

• Bachelor Degree or equivalent experience
• 3-5 years related job experience
• Knowledge of Field Service Operations, Aftersales
• Ability to manage unique, unusual and difficult problems and situations
• Excellent Planning and Organizational Skills
• Demonstrated commitment to customer focus
• Strong analytical ability, communication and interpersonal skills required to build relationships with team members.
• Demonstrated ability to manage multiple and difficult projects and assignments with high level of autonomy and accountability for results
• Demonstrated initiative for reaching beyond work assigned to improve output and/or help others
• Strong interpersonal skills involving ability to work effectively cross-functionally and cross-culturally
• Strong computer skills
• Ability to work off hours to support Global Business Partners as required

Nice To Haves

• Bachelor Degree in Engineering or Automotive Systems
• Experience working with Global Warranty Management
• Experience working with GMLID

Responsibilities

• Business owner of the Labor Information System (GMLID)
• Develop and execute test cases for Global Warranty Management projects, and the avoidance of warranty costs.
• Perform Audit functions dealing with Global Warranty Management/GM Labor Information Database for SOX/Access Control Lists
• Work across a multitude of different GM departments, the way Global Warranty Management and GMLID work.
• View and recommend changes for the future of Warranty Cost reduction and ease of claim payment for Dealers.
• Ensure that Dealer Business Center (DBC) escalations are resolved timely
• Maintain master warranties in SAP
• Work with the Labor Time Activity Group to resolve labor time guide (LTG) issues
• Communicate warranty changes to Finance including monthly/quarterly reporting
• Global Focus
• Performs other related duties and assignments as required

Benefits

• From day one, we're looking out for your well-being–at work and at home–so you can focus on realizing your ambitions. Learn how GM supports a rewarding career that rewards you personally by visiting Total Rewards resources .

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level