Senior Analyst, Enterprise Analytics (Austin, TX - Based)
About The Position
A Senior Analyst in our Enterprise Analytics team, is a key member of the Enterprise Data & Analytics team at Zendesk. This role is responsible for delivering high-impact analytics that drive strategic decisions across business functions. You will work at the intersection of business strategy, data analysis and engineering, translating complex datasets into clear, actionable recommendations for leadership. Hybrid Work Requirement: Candidates must live within a commutable distance of our Austin office to support onsite collaboration in this hybrid role.
Requirements
- Minimum 3+ years of experience in data analytics.
- Expert proficiency in SQL.
- Advanced experience with BI tools (specifically Tableau or Looker).
- Foundational knowledge of Python or R for statistical modeling and data manipulation.
- Experience with dbt (data build tool) or similar ETL/ELT frameworks would be preferable.
- Hands-on experience using LLMs for prototyping & deployment.
- Strong ability to structure problems, perform deep-dive analysis, and synthesize large volumes of data into a cohesive narrative.
- Proven track record of presenting complex technical findings to non-technical audiences and influencing senior stakeholders.
Responsibilities
- Act as a strategic partner to leadership in Operations, Sales, and Finance domains to identify business challenges and define data-driven solutions.
- Lead the design, development, and delivery of complex analytical projects, from initial data requirements gathering to final executive presentation.
- Create, maintain, and automate high-visibility dashboards in Tableau/Looker that track global KPIs and business health.
- Bring a forward thinking mindset to all your work to drive quality & velocity.
- Develop, optimize & deploy sophisticated SQL queries and dbt models.
- Apply statistical methods to identify trends, perform variance analysis, and build forecasting models to predict business outcomes.
- Provide technical guidance and peer reviews for junior analysts, ensuring best practices in SQL optimization and data storytelling.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
1-10 employees
