Senior Analyst-Data Analytics

American Express•New York, NY

3h•$78,000 - $124,750•Hybrid

About The Position

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. How will you make an impact in this role? American Express Global Commercial Services (GCS) offers powerful backing and financial support to business clients of all sizes. The GCS Small Business Marketing team strives to provide our customers with the world’s best customer experience every day to ensure that we are essential partners to our clients and win the full share of their business. The Strategic Growth & Insights team within the Small Business Customer Growth Marketing team develops integrated marketing strategies across channels delivering customer value through meaningful interactions at every touch point to drive deepened relationships and long-term engagement amongst our existing customers. We are a performance marketing team that uses data and insights to power our marketing as well as anchor to our investment optimization process to drive results and effectively optimize. The senior analyst will support the enablement of Customer Growth Marketing investment optimization routines and packages (monthly reporting, annual planning, etc.). They will bring together channel-level forecasts and results, partnering with channel marketers, analytics, finance, and investment optimization teams.

Requirements

Proven experience working with large and complex datasets and developing insights that inform business decisions.
Strong proficiency with analytics tools such as Excel and data query languages (BigQuery, Hadoop).
Demonstrated ability to ensure data quality, integrity, and governance across multiple systems and sources.
Strong understanding of business processes and the ability to translate analytical findings into meaningful recommendations.
Excellent collaboration and communication skills, with experience partnering across multiple teams.
Creative problem solver with the ability to work independently, manage competing priorities, and drive solutions forward.
Exceptional project management skills and attention to detail; able to juggle multiple priorities, meet tight deadlines, and operate effectively and compliantly.

Nice To Haves

Proficiency with data visualization and BI tools (e.g., Tableau, Power BI) to translate data into actionable insights.
Experience working with internal programs such as Liberty/TM1, and Smartbuy.
Familiarity with marketing analytics, campaign performance measurement, and forecasting methodologies.
Positive vibes, enthusiasm, and a “can-do” attitude

Responsibilities

Develop and maintain reporting packages that clearly communicate the Customer Growth Marketing team’s campaign performance, forecast accuracy, and key trends to partners and senior leadership
Collaborate cross functionally with teams across Investment Optimization, Finance, Analytics, and Marketing to ensure alignment, data consistency, and timely delivery of business-critical reporting.
Analyze performance drivers and enhance key metrics to improve understanding of campaign effectiveness, investment efficiency, and forecasting accuracy.
Transform complex data into actionable insights by identifying opportunities, uncovering performance risks, and developing recommendations that influence marketing strategy and decision-making.
Continuously improve reporting processes by standardizing methodologies, automating recurring analyses, and implementing best practices.

Benefits

Competitive base salaries
Bonus incentives
6%25 Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities