Senior Analyst, Community Operations Monitoring and Evaluation

American Red Cross • Meriden, CT

1d

About The Position

Joining The American Red Cross means becoming a vital part of the world’s largest humanitarian network, working with a diverse and unified team. This role offers career growth within a mission-driven movement, where success is measured by people helped and communities strengthened. The organization provides mentors for professional development and competitive compensation and benefits, fostering a community that respects work-life balance. The Community Operations Monitoring and Evaluation Senior Analyst position is within the Disaster Cycle Services team. This individual contributor role provides strategic monitoring and evaluation (M&E) leadership for key initiatives. Responsibilities include developing and strengthening M&E frameworks, logic models, and performance indicators, overseeing data collection tool design and coordination, and analyzing performance and impact data to inform program strategy and decision-making. This position reports to the Deputy, Community Operations.

Requirements

• Bachelor's degree in Business, Engineering or related field required.
• Minimum 7 years of related experience or equivalent combination of education and related experience required.
• High level of understanding of the organization’s business systems and processes as well as industry-wide requirements.
• Must demonstrate expertise in strategic planning, tactical execution, project management, process management and business systems requirements definition.
• Must understand technical problems and solutions in relation to the current, as well as the future business environment.
• Microsoft Office Suite.
• Database Applications.
• Ability to work on a team.

Nice To Haves

• Six sigma certification preferred.

Responsibilities

• Oversee and coordinate community operations business process analyses, needs assessments, and preliminary cost/benefits analyses to align solutions with business initiatives and improve processes by understanding and controlling variation.
• Review community operations proposals for process improvement and gap analyses between current processes and the desired state, design complex new processes and lead transition planning.
• Contribute to the community operations business unit process engineering plan and integrate it with the corporate plan.
• Contribute to large, complex projects that have enterprise-wide impact and require subject matter expertise of multiple process improvement areas and mastery of process improvement tools.
• Monitor preparation of community operations functional, system and program specifications using CASE (Computer-Aided Software Engineering).
• Participate in community operations continuous review and updates to ensure that processes meet changing business unit conditions to develop short- and long-term system plans.
• Serve as community operations senior advisor and participant in planning and prioritization for business process engineering-related activities.
• Collaborate proactively with cross‑functional colleagues to align strategies, share expertise, and support the development and execution of complementary program initiatives across the organization.

Benefits

• Medical, Dental Vision plans
• Health Spending Accounts & Flexible Spending Accounts
• PTO: Starting at 15 days a year; based on type of job and tenure
• Holidays: 11 paid holidays comprised of six core holidays and five floating holidays
• 401K with up to 6% match
• Paid Family Leave
• Employee Assistance
• Disability and Insurance: Short + Long Term
• Service Awards and recognition

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Number of Employees: 5,001-10,000 employees