Senior Analyst, Client Project Management

Intercontinental Exchange Holdings, Inc.•Jacksonville, FL

About The Position

We are seeking a highly skilled and initiative-taking Project Manager to lead and coordinate hybrid custom development projects for one of our key clients. This role requires a methodical thinker with strong execution skills, capable of managing cross-functional teams across ICE Mortgage Technology products. You will be the primary liaison between our internal teams and the client, ensuring seamless delivery, transparency, and alignment with business goals.

Requirements

Bachelor’s degree in Computer Science, Business, or related field.
3+ years of experience managing end-to-end software development projects, including hybrid Agile/Waterfall environments.
Proficiency with project management tools (e.g., Azure DevOps, MS Teams, MS Project).
Experience collaborating directly with clients or in a client-facing delivery model.
Ability to manage multiple projects simultaneously and at distinct phases of life cycle.

Nice To Haves

Familiarity with ICE Mortgage Technology products and services.
Business consulting and/or implementations background.
PMP, PMI-ACP, or Certified ScrumMaster (CSM) certification.
Strong interpersonal skills with the ability to lead without authority and influence cross-functional teams.
Experience with project forecasting and estimation.
Familiarity with DevOps practices and Program Increment (PI) Planning roadmaps.

Responsibilities

Define project scope, goals, and deliverables in collaboration with stakeholders.
Develop detailed project plans (WBS | Epics), timelines, and resource allocation.
Manage hybrid project lifecycles, integrating Agile sprints with Waterfall milestones.
Coordinate internal resources and client stakeholders for flawless execution.
Foster a culture of accountability, collaboration, and continuous improvement with cross-functional teams including developers, business analysts, QA engineers, designers, and product managers.
Facilitate daily stand-ups, sprint planning, retrospectives, and other Agile ceremonies.
Monitor team performance and resolve conflicts or roadblocks.
Serve as the primary point of contact for the client, building trust and maintaining strong relationships.
Provide regular updates on project status, risks, and issues.
Prepare and present project documentation and reports.
Identify potential risks and develop mitigation strategies.
Ensure quality standards and best practices are followed throughout the project lifecycle.
Conduct post-project evaluations and implement lessons learned.