Senior Analyst - Charter Business Operations

United Airlines•Chicago, IL

3h•$81,795 - $106,602•Hybrid

About The Position

The Charter Department operates much like a small “airline within the airline”, selling, planning and executing private chartered flights for professional and collegiate sports teams, the U.S. Military and corporate customers. The Senior Analyst, Charter Business Operations supports the reporting, operational, and financial needs of the organization by creating accurate and timely reporting and analysis for internal stakeholders and managing billing/payments to external vendors/entities. This role also reviews select requests for aircraft availability and feasibility in order to develop and present bids. This position plays a key role in coordinating within Charters and across departments to ensure visibility and integrity of revenue, costs and operational data.

Requirements

Bachelor's degree or 4 years of relevant work experience
3+ years of experience in airline analysis/reporting, accounting/billing, operations support or relevant field
Proficiency in Microsoft Excel (including formulas, pivot tables, charts, reporting)
Familiarity with billing and/or accounting fundamentals
Keen attention to detail and ability to identify/resolve data issues
Strong communication skills for varied end-users including both internal and external customers
Comfortable working in a dynamic operational support role
Strong organizational skills and ability to manage multiple projects
Must be legally authorized to work in the United States for any employer without sponsorship
Successful completion of interview required to meet job qualification
Reliable, punctual attendance is an essential function of the position

Responsibilities

Reporting & Analytics: Develop, update and distribute recurring and ad-hoc reports related to charter revenue, billing/costs, and operations with precision including proactively troubleshooting discrepancies
Maintain databases housing flight activity, revenue and airport/operational detail
Billing: Ensure accurate customer billing by validating invoices prior to processing payment
Bidding: Determine feasibility and submit bids for US Military and ad-hoc charter requests, which may include preparing pricing and submitting bids in a timely manner
Reporting Integrity & Process Improvement: Identify opportunities to improve reporting, streamline processes and improve accuracy of Business Operations functions
Business Coordination: Key point of contact for internal stakeholders, providing data and summaries to support decision making related to Charters