Senior Analyst, Centurion New York Product Management

American Express•New York, NY

About The Position

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. The US Consumer Services (USCS) group is responsible for growing AXP's consumer business worldwide, strengthening our global leadership position in the premium and travel space, and delivering exceptional, differentiated customer experiences. Within USCS’ Travel & Lifestyle (TLS) team, the Global Lounge Experiences team is a high impact group, responsible for the strategic definition and delivery of the Global Lounge Collection benefit to Amex’s global premium Card Members. The Global Lounge Collection benefit encompasses the Centurion Lounge network and access to network lounges through partnerships (i.e., Delta, Priority Pass) and oversees management of Centurion New York, Amex’s first city lounge in NYC. The Global Lounge Collection Engagement team drives Card Member engagement for the Lounge benefit, including the Centurion New York (CNY) product strategy, customer experience, and P&L. This Senior Analyst role is responsible for supporting product strategy for CNY, including customer experience, programming strategy and business strategies for digital and marketing. This individual will work closely with the Senior Manager and cross-functional partners to ensure we are delivering a cohesive Centurion New York product narrative and communications through all channels to drive critical product KPIs.

Requirements

2-3 years of work experience in a product or partner management role; product marketing experience preferred
Strong analytical and financial acumen; ability to interpret data, including financial data, and develop insights and recommendations
Ability to manage multiple priorities autonomously and consistently deliver high impact work
Strong relationship management and interpersonal skills that enable the ability to drive results, influence and manage expectations across large cross-functional teams and leaders
Strong organization, communication and project management skills
Ability to adapt in an ever-changing environment and manage several projects at once while maintaining composure
Bachelor's Degree Preferred

Responsibilities

Support all product strategy initiatives, working in close partnership with the Senior Manager and cross-functional partners including Lounge Operations, Centurion Card Product, Servicing, Corporate Affairs and Communications, Marketing, Resy, Lounge Digital Services, Finance and Analytics.
Own and manage data and reporting workstreams, including monthly scorecard and reporting package
Champion the customer by developing a deep understanding of who they are and how they behave to inform product strategy
Work closely with Lounge Operations, Resy and Analytics to build insights to evolve the on-site experience and engagement strategies
Support adhoc strategic projects in partnership with Senior Manager to drive and enhance product strategy

Benefits

Competitive base salaries
Bonus incentives
6%25 Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities