Senior Analyst, Billing Operations

MasterCard • Bogota, NJ

50d

About The Position

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Senior Analyst, Billing Operations Who is Mastercard? Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all. Overview We are the global technology company behind the world's fastest payment processing network. We are a vehicle for commerce, a connection to financial systems for the previously excluded, a technology innovation lab, and the home of Priceless. We ensure every employee has the opportunity to be a part of something bigger and to change lives. We believe as our company grows, so should you. We believe in connecting everyone to endless, priceless possibilities. Role Partner cooperatively in a team environment to support the evolution of a wide array of programs across Mastercard business Liaise with the global customer base to identify opportunities to improve current programs and develop an understanding of customer needs Support larger team functions related to ensuring customer compliance with Mastercard standards Will work with analytic insights and tools to facilitate compliance, investigative, and reporting initiatives Perform project management duties, creating and documenting processes, developing timelines, managing compliance cases, and supporting risk mitigation for our third parties Communicate across key stakeholders to put into place action plans to address vulnerabilities and weaknesses Interface with internal customers to effectively communicate and educate them on program rules, procedures, and best practices Perform desktop research to identify regional or global trends and develop key performance metrics and reporting Assist with ad hoc requests, participate in special projects as required, and provide cross-functional support as needed

Requirements

• Business or Finance Major
• Analytical, investigative, and problem-solving skills
• Strategic thinker with the ability to derive and translate data analytics to meet business goals
• Sound written and verbal communication skills
• Project management skills, highly organized with strong attention to detail
• Must be able to work independently in developing and mapping out solutions
• Must be able to work in a fast-paced and dynamic environment, handle multiple tasks, consistently meet established deadlines, and deliver exceptional results
• PC skills including proficiency in Microsoft Excel, Word, PowerPoint, and Access; programming and coding ability a plus
• Ability to learn new applications and technologies quickly
• Understanding of risk management disciplines
• Strong communications skills in English (spoken and written)
• Abide by Mastercard's security policies and practices
• Ensure the confidentiality and integrity of the information being accessed
• Report any suspected information security violation or breach
• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

Nice To Haves

• programming and coding ability a plus
• Experience with Tableau, Domo, or other comparable business intelligence tools is a plus

Responsibilities

• Partner cooperatively in a team environment to support the evolution of a wide array of programs across Mastercard business
• Liaise with the global customer base to identify opportunities to improve current programs and develop an understanding of customer needs
• Support larger team functions related to ensuring customer compliance with Mastercard standards
• Will work with analytic insights and tools to facilitate compliance, investigative, and reporting initiatives
• Perform project management duties, creating and documenting processes, developing timelines, managing compliance cases, and supporting risk mitigation for our third parties
• Communicate across key stakeholders to put into place action plans to address vulnerabilities and weaknesses
• Interface with internal customers to effectively communicate and educate them on program rules, procedures, and best practices
• Perform desktop research to identify regional or global trends and develop key performance metrics and reporting
• Assist with ad hoc requests, participate in special projects as required, and provide cross-functional support as needed

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Credit Intermediation and Related Activities
• Number of Employees: 5,001-10,000 employees