Senior Billing Analyst

RR Donnelley•Columbus, OH

2d•$27 - $28•Remote

About The Position

Williams Lea by RRD is a global business support services company with a strong legacy—over 200 years of experience delivering world-class business solutions. We specialize in delivering skilled administrative support, document production, presentation design, and marketing and communications services to leading companies around the world—especially within legal, financial, and professional services industries. We’re a people-powered organization. With a presence in North America, the UK, Europe, and Asia Pacific, we have thousands of employees globally, all working together to help our clients operate more efficiently and effectively. Whether it’s supporting law firms with critical document production or helping financial institutions manage high-volume print and digital communications, we’re the behind-the-scenes team making everything run smoothly Williams Lea is hiring for a Remote Senior Billing Analyst! The Senior Billing Analyst is a key resource for the client’s billing team and will be responsible for all aspects of client billing including bill preparation, daily process administration, research and analysis, troubleshooting, problem resolution, reporting and any special assignments. The position is also responsible for creating budget projections for clients, assisting in some collections, interpreting, and communicating client billing guidelines in support of both client and colleagues and coordinating special billing arrangements.

Requirements

Associate’s or bachelor’s degree preferred with concentration in Business, Accounting, or Finance. Commensurate experience may be considered in lieu of education, based upon candidate’s overall employment history
Strong analytical and critical thinking skills
Minimum four years of billing experience in a law-firm or professional organization required. Five years or more preferred.
Must be a team player with strong interpersonal skills
Superior customer service and a demonstrated ability to work in challenging and dynamic environment
Self-directed with a strong work ethic; capable of working independently with limited supervision
Ability to work outside of established business hours and adjust personal schedule to meet deadlines is required
Ability to multitask and meet stringent deadlines in a fast-paced work environment.
Excellent organizational and time-management skills.
Demonstrated proficiency with Microsoft Office products, MS Excel, including advanced features such as pivot tables, graphs, formulas, macros
Experience working with client Document Management Systems (DMS)
Ability to create spreadsheets, manipulate data and generate reports
Detail oriented with excellent organizational and time-management skills
Excellent verbal and written communication skills with ability to effectively present results to senior management
Ability to perform well in cross-functional environment and to interface effectively and successfully with senior management, vendors, and client staff
Ability to professionally handle matters of a sensitive nature with confidentiality
Ability to work overtime as needed during peak or critical periods.
Ability to maintain the highest level of confidentiality.

Nice To Haves

Experience with Aderant or Elite/Elite 3E and/or business intelligence products strongly preferred

Responsibilities

Perform work editing, preparing or processing legal invoices and prebills/proformas according to established procedures and guidelines
Submit and manage rejections of electronic invoices in designated client system
Assist customers with billing/e-billing inquiries, troubleshoot issues and follow-up with operational areas on the client side.
Understand and comply with all assigned client billing guidelines and demonstrate understanding through use of effective communication
Meet contracted deadlines for accepting, completing, and delivering all work
Execute accruals, budgets, and information and data requests
Execute monthly invoices as assigned
Provide exemplary support to client partners and Williams Lea supervisors and managers, keeping them fully apprised of statuses and action plans on key issues and problems
Provide workflow guidance to more junior team members
Serve as value-added subject matter expert and support resource for billing staff
Perform daily departmental duties as assigned
Ensure the team is current on relevant billing topics and activity
Collaborate with other financial colleagues to resolve issues and ensure optimal execution of departmental responsibilities
Communicate issues and resolutions timely, effectively, and professionally
Serve as back up to fellow team members, as appropriate
Proactively recommend process and procedural enhancements including but not limited to documenting processes and improvements
Assists with updating documentation relating to special billing arrangements.
Create and maintain required spreadsheets to track/monitor various functions as needed.
Interact with clients in person, over the phone or electronically with care and professionalism
Complete special projects as assigned
Adhere to Williams Lea policies in addition to client site policies
Train new Billing Analysts/Associates

Benefits

Various health insurance options & wellness plans (Medical, Dental, Vision, Prescription Drug)
401k Retirement Savings Plan Including Employer Match
Paid Time Off (PTO)
Life Insurance
Paid Parental Leave
Short-term & Long-term Disability
Healthcare & Dependent Care Flexible Spending Accounts
Domestic Partner Coverage
Commuter Benefits
Legal Assistance
Employee Assistance Program (EAP)
Access to free on-site Gym
Onsite Café
Company Provided Parking
Additional Employee Perks and Discounts