Senior Analyst – Alternative Data

TransUnion • Boca Raton, FL

9d • $62,000 - $90,000 • Hybrid

About The Position

What We'll Bring: At TransUnion, we strive to build an environment where our associates are in the driver’s seat of their professional development, while having access to help along the way. We encourage everyone to pursue passions and take ownership of their careers. With the support of colleagues and mentors, our associates are given the tools needed to get where they want to go. Regardless of job titles, our associates have the opportunity to learn new things and be a leader every day. Come be a part of our team – you’ll work with great people, pioneering products and cutting-edge technology.

Requirements

• Bachelor’s degree and/or 5+ years of professional experience in customer facing or operations role in reporting management.
• Proven customer management skills with a strong customer service orientation (desire to help others).
• Excellent relationship building and stakeholder management skills.
• A proven understanding of the operations function, with previous experience in banking, retail credit or consumer credit reporting industries considered an asset.
• Previous support of customer integration projects
• Previous experience with – Salesforce and/or Metro 2® credit reporting, a high level of computer literacy, and excellent analytical skills
• Power BI and/or Tableau experience
• Experience working in a heavily regulated environment is a plus

Responsibilities

• Support TransUnion’s Alternative Data and it’s day to day operational function.
• Help monitor and evolve the fundamental capabilities to manage and the performance, health, and quality of all Alternative Data Sources and Furnishers
• Provide a high level of customer service through solving customer problems and diffusing escalated matters.
• The ideal candidate is adept at documenting and assessing the root cause of issues, and utilizing the information to ensure future issue avoidance.
• Maintain high standards of communication and service to all customers.
• Audit reported data and work in partnership with customers to ensure accurate and timely updates
• Anticipate customer needs and proactively provide relevant solutions.
• Act as the internal point of contact for issues with data sources
• The ideal candidate is adept at documenting and assessing the root cause of issues and utilizing the information to ensure future issues are avoided while maintaining high standards of communication and service to all customers.
• Performs other related duties as assigned.

Benefits

• TransUnion provides flexible benefits including flexible time off for exempt associates, paid time off for non-exempt associates, up to 12 paid holidays per year, health benefits (including medical, dental, and vision plan options and health spending accounts), mental health support, disability benefits, up to 12 weeks of paid parental leave, adoption assistance, fertility planning coverage, legal benefits, long-term care insurance, commuter benefits, tuition reimbursement, charity gift matching, employee stock purchase plan, 401(k) retirement savings with employer match, and access to TransUnion’s Employee Resource Groups.
• Spousal, domestic partner, and other eligible dependent coverage is available on select health and welfare plans.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level