Senior AI Engineer

Tivly • Austin, TX

13d • Remote

About The Position

The Senior AI Engineer will design, build, and productionize AI solutions that automate manual workflows, enhance business operations, and deliver measurable ROI. This is a highly hands-on role focused on applying modern AI technologies such as LLMs, RAG, AI agents, and conversational voice/chat systems to solve real business problems in a fast-paced environment. Reporting directly to the Chief Artificial Intelligence Officer (CAIO), this role plays a key part in executing the company’s AI strategy across the organization.

Requirements

• Bachelor’s or Master’s degree in Computer Science, Engineering, or a related field.
• 7+ years of professional software engineering experience, including at least 3 years building and deploying AI solutions with measurable operational or financial impact.
• Strong hands-on experience with: Python and modern AI frameworks (e.g., LangChain)
• Large Language Models (LLMs), RAG, agentic AI, and conversational AI (voice and chat)
• Proven ability to thrive in fast-paced, high-growth, or startup-like environments.
• Demonstrated ability to take an early-stage idea and turn it into a production-ready system.
• Excellent communication and collaboration skills, with experience working across engineering, product, and business functions.

Nice To Haves

• Experience training and fine-tuning models on proprietary or domain-specific data, and deploying them successfully to production.
• Familiarity with ML frameworks such as PyTorch, TensorFlow, etc.

Responsibilities

• Design, develop, and deploy AI solutions—including voice agents, chatbots, RAG pipelines, and agentic AI systems—integrated with internal tools and services.
• Build and refine AI warm transfer logic (voice agent → carrier handoff).
• Partner with call-center engineering teams to integrate AI into live call routing systems.
• Develop automated evaluation tools to measure and improve voice AI performance.
• Integrate AI systems with MCP servers, APIs, and existing platforms using Python and modern frameworks.
• Collaborate cross-functionally to define success metrics, measure business impact, and iterate quickly based on performance.
• Communicate complex technical concepts in clear, business-friendly language to both technical and non-technical audiences.
• Work closely with the CAIO to deliver new features on a weekly cadence.

Benefits

• Medical, Dental, and Vision Insurance to keep you and your family covered.
• Paid Time Off (PTO) and Paid Sick Time to rest, recharge, or care for yourself and loved ones.
• Flexible Scheduling (Flex Time) options to help you maintain a healthy work-life balance.
• Flexible Spending Accounts (FSA) for health and dependent care expenses.
• Company-Paid Short and Long-Term Disability to provide income protection when you need it most.
• Free of cost Mental Health, Emotional, and Physical Well-Being Support through the First Stop Health App.
• 401(k) Retirement Plan with a 4% company match to invest in your future.
• Paid Holidays— enjoy time off to celebrate and relax.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level