Senior Agency Data Analyst

The Zebra•Austin, TX

2d•Hybrid

About The Position

Introduction: The Zebra, named a Best Place to Work in Austin four years running, is revolutionizing how connected consumers research and shop for insurance. We intentionally strive to build diverse teams that feel inclusive for all. Our motto is "All Stripes Welcome," and we put that into practice by valuing both traditional and non-conventional backgrounds and perspectives. Our Zeebs are passionate about learning, growing, & working together to tackle exciting problems. As a Senior Data Analyst, you will play a critical role in improving the efficiency and effectiveness of our agency. You will analyze agent performance, customer interactions, call and chat transcripts, and downstream sales outcomes to uncover opportunities that elevate both agent productivity and customer experience. You’ll partner closely with agency leadership, product managers, and engineering teams to guide experimentation, refine workflows, and develop insights that drive measurable improvements in conversion and policy sales. The ideal candidate brings deep analytical rigor, strong communication skills, and experience translating complex operational and customer-interaction data into clear, actionable insights that accelerate agency performance. Location: While we are open to remote work across the contingent US, we are still in the process of establishing our company to support work in all states. Our employees can choose to work remotely in the U.S. Join us in our Austin, Texas office, or opt for a hybrid setup. Whether you prefer the structure of an office, the convenience of remote work, or a mix of both, we support what works best for you! Please note - At this time we are not able to hire in California, Massachusetts, New Jersey, and New York.

Requirements

As we evaluate candidates across all roles, we look for folks who have a strong sense of ownership, great communication and collaboration skills, and a dedication to continuous improvement.
5+ years of professional (or comparable) analyst experience
Intermediate to advanced SQL experience, with Python knowledge being a plus
Experience with BI platforms (e.g. Looker, Tableau, Hex)
Strong analytical skills and a passion for problem-solving, with a history of delivering data-driven solutions
Familiarity with agency analytics and experimentation methodologies
Knowledge of the insurance industry, including familiarity with insurance products and related data analysis is a plus

Nice To Haves

Experience at a B2C technology company
Some exposure to data tools and technologies such as Snowflake, dbt, Hex, BigQuery, etc.
Some experience or interest in Data Science modeling techniques (e.g. regression, classification, forecasting)
Programming experience in Python or R

Responsibilities

Conduct exploratory data analysis to uncover trends, patterns, and opportunities related to agent performance, customer interactions, and sales outcomes.
Partner with agency leaders, enablement teams, and engineers to define data requirements that support improvements in agent workflows and customer experience.
Work closely with agency teams to design, run, and analyze experiments, ensuring methodological rigor and actionable results.
Deliver optimization insights for ongoing initiatives through ad-hoc analysis and intuitive performance dashboards.
Monitor key agency metrics, KPIs, and customer behavior trends to proactively identify opportunities for operational improvement.
Effectively communicate findings to both technical and non-technical teams, translating complex data into understandable and actionable stories.

Benefits

Inclusive and healthy environments are crafted intentionally.
All of our employees can join and participate in (or create your own!) Employee Resource Groups.
Competitive Compensation & Stock Option Offering
Health, Dental, Vision & Disability Coverages
HSA offering + employer contribution
401k plan + employer match
Unlimited PTO (paid time off)+ the flexibility to enjoy it
Paid Parental Leave Program
Wellness perk ($100/month)
Pet Adoption Reimbursement ($300/year)
Learning & Development Opportunities
Join a team that truly lives their values (outside of the office. Cliche, we know… but we really mean it)