Senior Advisor, Incident Response

Sophos • Dallas, TX

5h • $150,000 - $250,000 • Remote

About The Position

Manage intake, processing, and disposition of physical devices and digital media for incident response, ensuring proper physical space management, chain of custody, forensic imaging, and digital media lifecycle management. Support the physical and virtual infrastructure used for customer engagement, responding to consultants' and customers' requests related to engagement data and technology. Collaborate with cross-functional teams to implement solutions that meet functional requirements, including troubleshooting and problem resolution. Utilize advanced and specialized knowledge of legacy products, services, technologies, and infrastructure to enhance usability, availability, and security. Leverage expertise in security-related protocols, products, and internally developed technologies to develop innovative security solutions. Participate in and provide security solutions across all stages of the digital media lifecycle, including forensic imaging efforts and data pre-processing initiatives. Assist with Change Management procedures by engaging in pre-deployment Quality Assurance testing of planned technology modifications to ensure reliability and serviceability. Document processes and procedures related to digital media lifecycle management, forensic imaging, and data pre-processing to improve operational efficiency. Serve as the primary Emergency Incident Response (EIR) Intake consultant, handling inbound calls, verifying customer service levels, creating account records, and leading initial scoping calls. Coordinate the commercial paperwork required to initiate work efforts, including Engagement Work Orders (EWO) and Statements of Work (SOW). Manage initial evidence intake for EIR engagements, provisioning forensic tooling such as Endpoint Detection & Response (EDR) agents and other third-party forensic analysis solutions. Provision cloud analysis Virtual Machines (VMs) for consultants, serving as a subject matter expert on VM provisioning and troubleshooting. Manage and maintain lab physical equipment to support forensic investigations and incident response efforts.

Requirements

• At least 5 years of professional experience with managed threat response and remediation
• 5 years of experience with threat actor tactics, techniques, and procedures (TTPs), identifying and analyzing vulnerabilities and using tools to exploit them
• 5 years of experience in digital forensics, network forensics, and security practices
• 5 years of experience managing incident response engagements, including documentation and case handling in CRM systems
• 5 years of experience with encryption methods and Multi-Factor Authentication (MFA)
• 5 years of experience developing end-user documentation
• 5 years of experience with firewall management and information security protocols
• 5 years of experience in Microsoft Windows, Linux, and Unix system administration
• 5 years of experience with network security infrastructure, including load balancers, reverse proxies, and web proxies
• 5 years of experience provisioning cloud infrastructure using AWS and Azure, and troubleshooting cloud infrastructure issues
• 5 years of experience provisioning forensic tooling for Endpoint Detection & Response (EDR) solutions
• 5 years of experience leading Emergency Incident Response scoping calls

Responsibilities

• Manage intake, processing, and disposition of physical devices and digital media for incident response
• Support the physical and virtual infrastructure used for customer engagement
• Collaborate with cross-functional teams to implement solutions that meet functional requirements, including troubleshooting and problem resolution
• Utilize advanced and specialized knowledge of legacy products, services, technologies, and infrastructure to enhance usability, availability, and security
• Leverage expertise in security-related protocols, products, and internally developed technologies to develop innovative security solutions
• Participate in and provide security solutions across all stages of the digital media lifecycle, including forensic imaging efforts and data pre-processing initiatives
• Assist with Change Management procedures by engaging in pre-deployment Quality Assurance testing of planned technology modifications to ensure reliability and serviceability
• Document processes and procedures related to digital media lifecycle management, forensic imaging, and data pre-processing to improve operational efficiency
• Serve as the primary Emergency Incident Response (EIR) Intake consultant
• Coordinate the commercial paperwork required to initiate work efforts, including Engagement Work Orders (EWO) and Statements of Work (SOW)
• Manage initial evidence intake for EIR engagements, provisioning forensic tooling such as Endpoint Detection & Response (EDR) agents and other third-party forensic analysis solutions
• Provision cloud analysis Virtual Machines (VMs) for consultants, serving as a subject matter expert on VM provisioning and troubleshooting
• Manage and maintain lab physical equipment to support forensic investigations and incident response efforts

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed