Senior Administrator - HR Ops

Lincoln Financial • Greensboro, NC

7d • $26 - $36 • Hybrid

About The Position

This position will perform and deliver on routine and progressively more non-routine assignments independently in accordance with established procedures/guidelines. They will provide HR operational support to employees, managers and HRBPs in accordance with company policies and government regulations to yield high-quality employee experience. They will manage Employee Data Management needs via HRIS workflows and other data inputs received to be processed and ensure accurate data is reflected in the HRIS system.

Requirements

• High School diploma or GED or minimum Associate degree in lieu of required experience. (Minimum Required)
• 3 - 5+ Years of HR Operations, HR Service Center, HR Technology, or related roles, including transferable skills that align with the responsibilities of this position.

Nice To Haves

• Financial Services experience
• Experience working with mathematical concepts such as addition, subtraction, multiplication, division, averages and/or variances
• Strong critical thinking and analytical problem‑solving skills to evaluate complex situations and drive effective decisions
• Proven experience identifying, recommending, and implementing process improvements to enhance efficiency and quality
• Background working in a high‑volume service center environment with a focus on service excellence
• Excellent organizational skills with the ability to prioritize workload and multi-task while maintaining strict attention to detail
• Strong interpersonal skills with a collaborative style
• Ability to work in a fast-paced environment

Responsibilities

• Oversees maintenance of employee data in appropriate HR system(s) and determine resolution for routine issues and recommends options/solutions for unusual situations to appropriate management for assigned area of responsibility.
• Maintains data integrity across HR systems, including auditing, correcting, and managing employee history records and workflow inputs.
• Researches and resolves increasingly more complex HRIS issues, unexpected results or process flaw-type questions from the IT Help Desk and/or escalated Tier 2 cases from HR Service Center. Documents all research within the HR Case Management system.
• Maintains a high level of compliance knowledge (Federal, State &/or Local) as it applies to Garnishments, Sec 125, 401K, Deferred Compensation, imputed income, etc. & any other wages/deduction & it's impact to an employee’s pay statement or taxable wages.
• Ensures compliance with federal, state, and local regulations, including payroll rules, tax implications, garnishments, and I‑9 retention/purge requirements.
• Manages and ensures timely resolution of GL items, outstanding checks, NOC returns, TXNA deductions, and other payroll‑related exceptions within assigned areas.
• Resolves routine tax and payroll-related inquiries, escalating complex issues to appropriate SMEs.
• Responds to employee, manager and other business partners’ inquiries professionally and accurately using excellent written and/or verbal skills yielding a high-quality employee experience.
• Assists in the planning, development, and support automation and process improvements related to employee data maintenance, Time Management, and HR operations.
• Participates as a project team member related to HR/HR Operations projects and process improvements, including but not limited to the automation of day-to-day maintenance activities, off cycle processes and/or new system functionality.
• Consults with management and applicable stakeholders on identified trends for assigned areas of responsibility and to provide support where needed.
• Supports process and procedure documentation efforts as applicable and trains team members on system changes and data management process changes & reviews materials with managers to ensure consistency with team member training opportunities.
• Serves as the primary point of contact for escalated HRIS, payroll, and data-related system issues, performing research, auditing, troubleshooting, and documentation.
• Recommends process improvements to management that will enhance current processes, reduce redundancy, help eliminate errors, and enhance employee experience.
• Works closely and effectively with internal partners in IT HR Support, HR Operations, Benefits, and other teams pertinent to optimal service delivery.
• Shares technical knowledge with team members on system capabilities/limitations.
• Provides data for internal and external audits as applicable.

Benefits

• Clearly defined career tracks and job levels, along with associated behaviors for each of Lincoln's core values and leadership attributes
• Leadership development and virtual training opportunities
• PTO/parental leave
• Competitive 401K and employee benefits
• Free financial counseling, health coaching and employee assistance program
• Tuition assistance program
• Work arrangements that work for you
• Effective productivity/technology tools and training

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED