Senior Administrator - Customer Care

Wesco•Oklahoma City, OK

About The Position

As a Senior Administrator - Customer Care you will be responsible for completing administrative daily tasks for assigned large and/or complex location in accordance with established levels of service, productivity, and quality, while servicing our customer at the most economical cost.

Requirements

High School Degree or Equivalent required
Administrative experience
Ability to multi-task
Strong verbal and written communication skills
Strong computer skills, including in Microsoft Office
Ability to work in a team environment
Attention to detail
Ability to travel 0-25% of time

Nice To Haves

Associates’ Degree (U.S.)/College Diploma (Canada) preferred
Knowledge of WESCO policies, systems and procedure concerning purchasing, inventory, quality and administration preferred

Responsibilities

Performs daily required administrative functions in accordance to written process maps.
Interacts with and supports Sales and Sales Management including updating and generating reports, reconciling daily transactions, and assisting in providing customer service.
Performs timely and accurate completion of branch audit and compliance steps per established guidelines.
Maintains high level of organization of tasks between assigned branches.
Works with management to continually look at opportunities for further process improvement in the location.
Documents and submits individual task KPI data used for process improvement.
Assists Customer Care Manager in development and training of employees.
Researches tax and freight charges and runs credit memo when appropriate.
Works with Financial Services to clear claims.
Adds new customers into WESNET and PACT and runs WESNET user branch security reports.
Performs basic accounting duties such as light accounts receivables and payables and invoice approval preparation.
Completes various branch reports such as tax reports and wesnet security reports.