Customer Account Administrator

ACERTUS • Rancho Cordova, CA

5d • $20 - $22 • Onsite

About The Position

As a Customer Account Administrator, you will be responsible for intake of
assignment requests under the supervision of the Logistics Team Lead. This is a
full-time in-office position.

Schedule: Monday through Friday, 6:00AM to 2:30PM

Pay: $20 - $22/hr. based on experience.

What will you be doing?

Complete data entry assignment requests, provide clear assignment
verification and updates to account managers.
Intake, process, and upload vendor insurance & onboarding packet data and log
into the company’s TMS within one business day of receipt.
Provide excellent customer service to all clients, vendors and staff.
Serve as key point of contact for clients, vendors and team helping to build
mutually beneficial relationships with ACERTUS’s valued client partners.
Assist in the development of transformational projects that provide
continuous improvement across operation business needs.
Data Entry with minimal errors
You must be willing and able to perform all other duties as assigned by
management.

Requirements

• High school diploma or GED required.
• 6 months office and customer service experience.
• Excellent computer skills and ability to navigate multiple websites.
• Data Entry experience
• Strong writing and word processing skills
• Good oral and written communication skills.
• Working knowledge of Microsoft Office programs, especially Excel, and Google Sheets.
• Personal responsibility to manage change.

Nice To Haves

• Associate degree or higher, in business related field, preferred.
• Auto-finance, dispatch, or call center experience preferred.

Responsibilities

• Complete data entry assignment requests, provide clear assignment verification and updates to account managers.
• Intake, process, and upload vendor insurance & onboarding packet data and log into the company’s TMS within one business day of receipt.
• Provide excellent customer service to all clients, vendors and staff.
• Serve as key point of contact for clients, vendors and team helping to build mutually beneficial relationships with ACERTUS’s valued client partners.
• Assist in the development of transformational projects that provide continuous improvement across operation business needs.
• Data Entry with minimal errors
• You must be willing and able to perform all other duties as assigned by management.

Benefits

• Medical, Dental and Vision Insurance benefits available on the 1st day of the month following your start date.
• Company Paid Time Off
• 8 Company Paid Holidays
• 401(k) with auto-enrollment at 3% starts on the 1st of the month following your start date. (must be 21 years of age)
• Casual Dress Code

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 251-500 employees