Senior Administrative Assistant - Teaching and Learning

Craven Community College•New Bern, NC

41d

About The Position

The Senior Administrative Assistant is responsible for providing programmatic, instructional, and project support to the Dean of Teaching and Learning. This position maintains current general knowledge of appropriate college and departmental policies, procedures, and processes in an effort to ensure efficiency and integrity of the department.

Requirements

Associate's degree in Office Systems Technology, Information Technology or closely related field from a regionally accredited institution of higher learning.
Three (3) years' experience working in a professional environment.
Intermediate knowledge of clerical processes and procedures and standard office procedures, practices and equipment
Intermediate knowledge of record control and statistical record keeping
Advanced knowledge of report preparation
Advanced knowledge of customer service principles
Advanced computer skills and technical proficiency in Microsoft Office applications
Effective verbal, listening and written communication skills
Attention to detail and high level of accuracy
Effective planning, coordination and organizational skills to meet work deadlines
Interpersonal skills with proven ability to work in a team environment
Ability to record, compile, analyze and summarize data
Provide high-quality internal and external customer service
Ability to analyze situations and exercise sound judgement in making decisions
Ability to display tact and poise at all times
Establish and maintain effective working relationships with those contacted in the course of work
Handle confidential information with absolute discretion
Commitment to diversity, equity and inclusion; demonstrated ability to work effectively with a culturally diverse workforce, including those with different levels of academic preparation and varying physical and learning abilities, and socioeconomic levels

Nice To Haves

Bachelor's degree from a regionally accredited institution of higher learning.

Responsibilities

Performs a wide variety of clerical, technical, administrative and office support duties in support of the Dean of Teaching and Learning
Provides general clerical and administrative support to the department; composes and types correspondence; prepares a variety of reports, including technical and status reports
Creates requisitions for office supplies and maintains the budget binders for the department
Complete travel requisitions and travel reimbursements for the department
Provides a prompt response to all inquiries whether in-person, by telephone, or via email; screens and directs phone calls, taking and relaying messages, and answering questions from faculty, staff, students, and the general public
Researches, compiles and summarizes data and information for special projects and reports
Provides excellent customer service to the Teaching and Learning Department including all stakeholders who interact with the department
Prepares contracts for the CORD program
Participates in appropriate committees and task forces as assigned
Performs other job-related duties and projects as assigned in support of the College's mission, core values and goals